Operations Temporary Associate

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Acara Solutions, Inc. in Williamsville, NY is seeking an Operations Temporary Associate to support outbound calls to patients about drug delivery setup, schedule deliveries, confirm adverse events, and maintain patient medication profiles.

This temporary role runs 4-6 months, Monday-Friday, 9:00AM-5:30PM, with compensation of $19/hour under supervision of the Supervisor/pharmacist. Strong customer service and cross-department collaboration are required.

Qualifications

• High School Diploma or GED required.
• Minimum of 2+ years of customer service experience.
• Call center experience preferred.
• Ability to adapt and work in a team.

Responsibilities

• Make outbound calls to patients to coordinate prescription drug deliveries and related services.
• Schedule deliveries based on patient needs while confirming medication effectiveness, potential adverse events, and allergy/medication profiles.
• Gather necessary refill information to support timely medication delivery through Reliance Rx.
• Communicate with patients and healthcare providers to coordinate deliveries.
• Document required patient information and elevate any adverse events for pharmacy clinical review.
• Discuss copays, secure payment authorization, and assist with financial arrangements.
• Maintain accurate patient records, documentation, and filing.
• Support delivery scheduling, billing tasks (when designated), and copay collection.
• Collaborate across departments to promote teamwork, information sharing, and process improvement.
• Follow established procedures and guidelines, with any deviations approved by the supervising pharmacist.
• Perform additional duties as needed.

Skills

Customer service

Call center experience

Team collaboration

Education

High School Diploma or GED

Job description

Job Title: Operations Temporary Associate

Location: Williamsville, NY

Employment Type: Temporary, 4-6 months

Compensation: $19/hour

Schedule: Monday-Friday, 9:00AM - 5:30PM

About the Opportunity:

The Operations Temporary Associate, under the supervision of the Supervisor, is primarily responsible for outgoing calls to customers regarding drug delivery set-up and all related services. This includes scheduling the patient's delivery based on date needed by, confirming potential adverse events, drug efficacy, and maintaining medication and allergy profiles.

Why You’ll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You’ll Do:

• Make outbound calls to patients to coordinate prescription drug deliveries and related services
• Schedule deliveries based on patient needs while confirming medication effectiveness, potential adverse events, and allergy/medication profiles
• Gather necessary refill information to support timely medication delivery through Reliance Rx
• Communicate with patients and healthcare providers to coordinate deliveries
• Document required patient information and elevate any adverse events for pharmacy clinical review
• Discuss copays, secure payment authorization, and assist with financial arrangements
• Maintain accurate patient records, documentation, and filing
• Support delivery scheduling, billing tasks (when designated), and copay collection
• Collaborate across departments to promote teamwork, information sharing, and process improvement
• Follow established procedures and guidelines, with any deviations approved by the supervising pharmacist
• Perform additional duties as needed

Job Requirements

What You’ll Bring:

• High School Diploma or GED
• Minimum of 2+ years of customer service experience

What Sets You Apart:

• Call Center experience
• Exceptional Service-deliver to our internal and external customers; think with the customer in mind.
• Adaptability-respond quickly to changing circumstances by being flexible and executing accordingly.
• Team player-work to create a culture of collaboration and teamwork and exhibit our core values.

Additional Information:

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.