Redshirt Consultants

Acara Solutions, Inc.; Buffalo (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Acara Solutions, Inc. is seeking a Redshirt Consultants for a temporary, on-site role in Buffalo, NY, focusing on Medicare support and customer service. You will assist members and prospective members, ensuring compliance with CMS guidelines, while delivering a strong first impression to guests and associates.

The role requires a high school diploma or GED, with prior customer-facing experience preferred. Outbound and inbound calls, data entry, and Salesforce activity are key parts of the job,

Qualifications

• High School Diploma or GED required.
• Prior experience in a customer-focused environment preferred.
• Ability to convey complex information clearly and maintain a friendly, professional demeanor.

Responsibilities

• Identify, contact, and follow up with prospects in the Medicare market.
• Ensure compliance with PHI and security metrics.
• Oversee sales acquisition and retention, adhering to CMS guidelines.
• Utilize consultative sales techniques to identify issues and tailor solutions.
• Greet all members, guests, and associates professionally.
• Answer inbound sales calls from members and prospects.
• Make outbound follow-up sales calls.
• Build new member accounts and opportunities in Salesforce.
• Look up member accounts and make necessary changes.
• Input enrollment and change forms into IKA for prospects and members.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

• Category: Admin - Customer Service / Call Center
• Job Type: Temporary
• Duration: 0 - 3 Months

Description

Job Title: Redshirt Consultants

Employment Type: Temporary

Compensation: $20/Hour

Schedule: Mon-Fri, Shifts inbetween 8:00am-4:30pm, 100% Onsite

About the Opportunity:

Assist Members and prospective members with understanding the Medicare market and use comprehensive Medicare training to identify needs and offer tailored solutions, all while adhering to the Centers for Medicare and Medicaid Services (CMS) guidelines. You will be responsible for providing the best first and lasting impression to all guests, vendors, and associates.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Identify, contact, and follow up with prospects in the Medicare market.
• Ensure compliance with PHI and security metrics.
• Oversee sales acquisition and retention, adhering to CMS sales and marketing guidelines.
• Utilize consultative sales techniques to identify prospects' issues and needs, applying comprehensive knowledge of products, services, and CMS guidelines to offer tailored solutions.
• Greet all members, guests, and associates professionally.
• Answer inbound sales calls from members and prospects.
• Make outbound follow-up sales calls.
• Build new member accounts and opportunities in Salesforce.
• Look up member accounts and make necessary changes.
• Input enrollment and change forms into IKA for prospects and members.

Job Requirements

What You'll Bring:

• High School Diploma or GED.

What Sets You Apart:

• Prior experience and success working in a customer focused environment preferred.
• Ability to convey complex information in an easy-to-understand manner.
• Ability to communicate with a friendly and professional demeanor.
• Ability to ensure compliance with PHI and security regulations.
• Proven examples of displaying the company values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Additional Information:

• Additional hours may be required during vacation / holidays and for other periods of time as needed.
• Flexibility in coordinating time off with others on the reception team is required and a condition of employment.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.