Operations Technician

Hiscox; Miami (FL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

An established industry player in insurance is seeking a diligent Operations Technician to support growth in specialized portfolios. This dynamic role offers the chance to enhance your skills in a fast-paced environment, focusing on operational excellence and continuous improvement. The ideal candidate will thrive in a collaborative setting, ensuring compliance and accuracy in policy processing while maintaining strong relationships with regional brokers. With a commitment to professional growth and a vibrant team culture, this position is perfect for those eager to make a significant impact in the insurance sector.

Benefits

401(k) with competitive company matching

Comprehensive health insurance

Paid parental leave

4-week paid sabbatical after 5 years

Annual reimbursement for health club membership

Company paid subscription to Headspace

Dynamic and values-driven culture

Complimentary drinks

Volunteerism and community involvement support

Qualifications

• 1-3 years of experience in a corporate support role; (re)insurance experience is ideal.
• Proficient in both Spanish and English; Portuguese is a plus.

Responsibilities

• Handle processing of policies including data entry and compliance.
• Collaborate with internal stakeholders to ensure coordinated efforts.

Skills

Organizational Skills

Analytical Skills

Bilingual (Spanish and English)

Microsoft Office Suite

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

The Hiscox Miami office is growing fast and is a high volume and fast-paced environment where team members take a hands-on approach in delivering year on year success. The ethos of the office is one which encourages challenging convention, rewarding individual initiative and pulling together to deliver success.

We are a friendly team based in Miami that is focused on operational excellence and continuous improvement. Professional and academic growth is supported at Hiscox through opportunities for team members to obtain professional certifications. We value and reward proactive team players who are not afraid to ask questions and take on challenges with a positive attitude.

The Role:
Hiscox Miami is currently searching for a diligent Operations Technician to primarily support to growth and development of the Fine Arts, Product Recall, Terrorism and Kidnap and Ransom portfolios. This is an opportunity for someone who has pride in their work and can handle detail. It is also an appointment where there will be plenty of opportunity to improve knowledge and skills in a highly respected insurance company. You will be expected to meet agreed to service standards and key performance objectives.

Responsibilities:

Handle the processing of policies, including data entry, policy issuance, endorsements, cancellations, ensuring accuracy and compliance with regulatory requirements.

Prepare, review and organize documents, contracts, and reports related to policy and claims ensuring completeness and accuracy.

Collaborate effectively with internal stakeholders, including underwriters, claims adjusters, and other departments to facilitate the exchange of information and ensure coordinated efforts.

To work within a plan of key performance indicators and meet headline targets of service for facultative reinsurance brokers in Miami, as well as in Latin America. This will mainly focus on Fine Arts, Product Recall, Kidnap and Ransom, and Terrorism products.

Assist with the set-up of new classes of business as the opportunities arise

Maintain and develop existing relationships with regional brokers and contacts

Maintain and exceed all Service Level Agreements as directed.

To maintain compliance with the adopted rules, working procedures and other forms of best practice

Work on other projects, as assigned

Person Specification:

1-3 years of experience in a corporate setting; preferably in a critically thinking support role; (re)insurance experience is ideal

Must be proficient in Spanish and English, Portuguese would be a plus

High levels of organization skills.

Strong organizational, numerical and analytical skills

Ability to effectively interact with all levels of internal and external customers, including brokers

High levels of integrity, courage and desire to go the extra mile in the pursuit of team success

Be able to adhere to the appropriate regulatory requirements

Strong skills in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Internet applications

About Hiscox:

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

About Crisis Management:

Hiscox Crisis Management has helped thousands of clients from the largest of global corporations through to small businesses and families. We cover individuals and companies against a wide range of security threats including threats to kill, injure, abduct or to damage property; illegal detention; and hijack – working in partnership with Control Risks the leading global risk consultancy. The nature of this produce demands that team members follow rules to protect privacy or disclosure of information that is highly sensitive.

If you’re unfortunate enough to have to make a claim, we'll be looking for reasons to pay it quickly rather than for excuses to delay.

What We Offer:

401(k) with competitive company matching

Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)

Company paid group term life, short- term disability and long-term disability coverage

24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days

Paid parental leave

4-week paid sabbatical after every 5 years of service

Financial Adoption Assistance and Medical Travel Reimbursement Programs

Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

Company paid subscription to Headspace to support employees’ mental health and wellbeing

2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program

Dynamic, creative, and values-driven culture

Modern and open office spaces, complimentary drinks

Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Salary Range: $60-$75k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

**Please note that this position is hybrid and requires two (2) days in our office weekly**

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About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.