Operations Team Member - Wintrust Sports Complex

The Sports Facilities Advisory & Management; Bedford Park (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Wintrust Sports Complex is seeking an Operations Team Member for our Bedford Park, IL location. This part-time, non-exempt role supports event setup, equipment handling, and guest service across a fast-paced venue.

You will set up/break down events, stock supplies, monitor activities, enforce policies, and respond to incidents while delivering friendly, professional service to participants and guests.

Qualifications

• Excellent verbal and written communication required.
• Guest service focus with professional demeanor.
• Ability to multi-task in a fast-paced environment.
• Respectful and friendly interaction with guests and staff.
• Commitment to safety and well-being of others.

Responsibilities

• Ensure equipment for events is available and safe to use.
• Set up and breakdown for events as required.
• Stock and inventory equipment and supplies.
• Be knowledgeable of scoreboard operations and retractable equipment.
• Monitor events within and around the facility.
• Manage trash and cleanliness across all areas.
• Communicate issues and updates to supervisor and team.
• Respond to incidents and complete necessary paperwork.
• Provide courteous, first-in-class guest service.
• Know facility practices, events, and meeting times.
• Enforce venue policies and procedures.
• Complete special projects and daily assignments.

Skills

Communication skills

Guest service

Multi-tasking

Team player

Safety awareness

Job description

OPERATIONS TEAM MEMBER - Wintrust Sports Complex

MCS SFM, LLC

LOCATION: Bedford Park, IL

DEPARTMENT: OPERATIONS

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Wintrust Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Wintrust Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ensure equipment for events is readily available and safe to use
• Properly set up and breakdown for all events
• Help stock and inventory equipment and supplies
• Be knowledgeable of scoreboard operations and retractable athletic equipment
• Monitor all events in and around the facility
• Maintain and control trash in all areas of the facility including indoor and outdoor
• Consistently communicate issues and relevant updates to your supervisor and team members
• Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable about the facility (practices, events, meeting dates/times)
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to stand for extended periods of time and squat, stoop or bend
• Facility has intermittent noise
• This position requires physical demands