Food & Beverage Team Member - Wintrust Sports Complex

The Sports Facilities Advisory & Management; Chicago (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Wintrust Sports Complex is seeking a friendly Food & Beverage Team Member to assist in concessions, delivering quality service and consistent products to guests at Bedford Park, IL. You will operate the front line, greet guests, and help maintain a clean, organized serving area.

As a part-time, non-exempt team member, you will handle cash transactions, balance Drawer daily, and support event rentals as needed while upholding safety and guest satisfaction standards.

Qualifications

• Must be at least 18 years old.
• Must be able to work weekends.
• Prior experience operating a cash register and balancing a cash drawer.
• Ability to communicate in a positive, friendly manner with patrons.
• One year of customer service experience with general public preferred.

Responsibilities

• Assist customers with outstanding customer service.
• Operate an electronic cash register and credit card machine.
• Perform basic mathematical computations.
• Balance drawer and manage daily income.
• Communicate with the public in a tactful, polite, and friendly manner.
• Clean dining and concession areas and tables; assist in preparing and serving food items; fill condiment containers.
• Take and record temperature of food to ensure proper temperature controls in the transportation of food.
• Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas, and place them in designated areas.
• Alert management immediately for suspicious acts or intoxicated individuals and for cash drawer discrepancies.
• All other duties as assigned by management.

Skills

Cash handling

Customer service

Communication

Cash register

Job description

FOOD & BEVERAGE TEAM MEMBER - Wintrust Sports Complex

MCS SFM, LLC

LOCATION Bedford Park, IL

DEPARTMENT: FOOD & BEVERAGE

REPORTS TO: FOOD & BEVERAGE MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Wintrust Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Wintrust Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

We are looking for positive individuals to assist with our concessions areas to provide quality service as well as consistent products.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Assist customers as needed with outstanding customer service
• Operate an electronic cash register and credit card machine
• Perform basic mathematical computations
• Balance drawer and manage daily income
• Communicate with the public in a tactful, polite, and friendly manner
• Clean dining and concession areas and tables; assist in preparing and serving food items; fill condiment containers
• Pick up dishes, glasses, eating utensils, and trash in dining and concession areas
• Scrape and rinse dishes, load dishwasher and operate dishwashing machine; wash dishes, carts, pots, pans, and equipment
• Take and record temperature of food to ensure proper temperature controls in the transportation of food
• Assist in unloading, lifting, and carrying food and supplies from trucks and storage areas, and place them in designated areas
• Assist in party rentals: Guest check-in, party supplies and set-up, cleaning of tables and event space
• Alert management immediately for the following incidences: suspicious acting persons, intoxicated individuals, adults with no children, etc.
• Alert management immediately regarding mistake or adjustment to the cash drawer
• All other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Must be able to work weekends
• Prior experience operating a cash register and balancing a cash drawer
• Ability to communicate in a positive, friendly manner with patrons
• One year of customer service experience with general public preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• Must occasionally lift, pull, push, and/or move 50 pounds
• Exposure to cleaning chemicals that must be handled with extreme caution
• While performing the duties of this job, the employee may work in outside weather conditions and can be exposed to hot, wet, cold and humid conditions