Operations Team Member

Austincc; Austin, Northern (TX, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Life Insurance

401(k) Plan

Paid holidays

Job summary

Gateway Services is a leading pet aftercare provider, offering cremation and memorial services across North America. We are seeking an Operations Team Member to support cremation processes and memorial item production in a caring, team-based environment.

The role requires a high school diploma, at least 12 months in a service role, and a valid driver license if needed. Schedule is Mon-Fri, with a starting pay of $19/hour and a strong benefits package.

Qualifications

• High school diploma or equivalent.
• Minimum of 12 months experience in a service industry.
• Valid Driver License may be required.

Responsibilities

• Operate the retort, create and package Paw prints, engrave memorial items, and process cremated remains.
• Maintain daily cremation goals and strive for compassionate, excellent service.
• Monitor equipment, perform minor maintenance requests, and ensure safety procedures are followed.

Skills

Pet passion

Customer focus

Problem solving

Team player

Time management

Attention to detail

Safety awareness

Relationship building

Education

High school diploma or equivalent

12 months service-industry experience

Valid driver license may be required

Job description

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Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Pay Rate: $19/hour
Work Hours: Monday - Friday 6:00am - 2:00pm
Location: Fond Memories/Gateway Services - 1508 Ferguson Lane Austin, TX 78754

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Job Overview

The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.

Duties & Responsibilities

• Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time‑to‑time.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Other duties as assigned.

Education, Training & Qualifications

• High school diploma or equivalent
• Minimum of 12 months experience in a service industry
• Valid Driver License may be required

Skills & Abilities

• Passion for Pets - Caring, patient, kind, and empathetic.
• Customer Focus - Prioritize quality, safety, and ethics.
• Problem Solving – Developing Solutions and Quick Thinking
• Proven team player who is flexible and adaptable.
• Energetic, self‑motivated, and results oriented.
• Excellent time management skills with a proven ability to meet deadlines.
• The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
• Safety - Committed to working in a safe environment, e.g., OSHA
• Strong attention to detail

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

YOU’LL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US:

• Generous salary and benefits package includes:
  • 3 national medical plans that pay 100% after the members’ deductible and copays
  • 2 national dental plans that cover many services at no cost to the plan members
  • National vision plan
  • Company paid Life/ AD&D and LTD for all full‑time employees
  • Chance to purchase additional Life/AD&D coverage at discounted rates
  • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
  • Tax savings account: HSA, Health and Dependent Care FSAs
  • 401(k) Retirement plan
• Potential for Career Growth
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at [e-mail] .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov