Operations Team Member

Gateway Services Inc.; Oxford (CT); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental & Vision coverage

401(k) Retirement Savings Plan withem­

Company-paid Life Insurance

Company-paid Long-Term Disability

Paid vacation and company holidays

Paid training and career development

Employee Assistance Program (EAP)

Gateway CarePath emotional wellness

Job summary

Gateway Services is seeking an Operational Team Member to support pet aftercare operations in Oxford, CT. The role involves hands-on physical tasks, attention to detail, and teamwork to ensure dignified handling of cremation and memorial products.

No prior industry experience is required as comprehensive training will be provided; applicable safety procedures are followed throughout the shift.

Qualifications

• No prior industry experience is required; training will be provided.
• Candidate must be comfortable with hands-on physical tasks.
• Attention to detail is essential for handling remains and memorial products.
• Reliability and punctuality are important for shift schedules.
• Ability to work well in a team and follow safety procedures.
• Comfort with working around deceased pets is required.
• A commitment to doing quality work and helping families.

Responsibilities

• Operate cremation equipment following established procedures.
• Process and package cremated remains with accuracy and care.
• Create memorial products such as paw prints and keepsakes.
• Perform quality checks to ensure every order is completed correctly.
• Maintain a clean, safe and organized work environment.
• Work with teammates to meet daily production goals.
• Assist with pick-ups/deliveries when needed using a company vehicle.

Skills

Hands-on work

Attention to detail

Dependable and punctual

Team player

Safety procedures

Comfort around deceased pets

Quality-focused

Job description

Location: Final Gift Pet Memorial (207 Christian St, Oxford, CT 06478)

Compensation: $19-$22 per hour (DOE)

Schedule: Full-Time; Tues-Sat 6:30am-3pm. Training will be Mon-Fri 3:30pm-12am.

Benefits: Industry-Leading Benefits Package

No previous industry experience is required, we'll provide all the training you need to succeed.

Do Meaningful Work Every Day

At Gateway Services, we help families through one of life's most difficult moments by providing compassionate pet aftercare services.

As an Operational Team Member, you'll help ensure every pet entrusted to our care is treated with dignity, respect and attention to detail. Working alongside a supportive team, you'll make a meaningful difference for veterinary partners and pet families every day.

Why Gateway?

At Gateway, you're not just joining another employer.

You're joining North America's leading pet aftercare provider, serving thousands of veterinary hospitals and pet families every day. We invest in our people through competitive pay, outstanding benefits, paid training, career development and supportive leadership.

Benefits You'll Appreciate

• Competitive hourly pay
• Medical, Dental & Vision coverage
• 401(k) Retirement Savings Plan with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath emotional wellness program
• Health Savings Account & Flexible Spending Accounts
• Pet Insurance
• Employee Discount Marketplace
• Career advancement opportunities

Unique to Gateway

Caring for pets and supporting grieving families can be emotionally demanding. Every Care Center Team Member has access to Gateway CarePath, our confidential emotional wellness and resilience program designed specifically for employees working in pet aftercare.

What You'll Do

• Operate cremation equipment following established procedures.
• Process and package cremated remains with accuracy and care.
• Create memorial products such as paw prints and keepsakes.
• Perform quality checks to ensure every order is completed correctly.
• Maintain a clean, safe and organized work environment.
• Work with teammates to meet daily production goals.
• Assist with pick-ups/deliveries when needed using a company vehicle.

Is This You?

• You enjoy hands-on, physical work.
• You pay attention to detail.
• You're dependable and punctual.
• You work well as part of a team.
• You follow safety procedures.
• You're comfortable working around deceased pets.
• You take pride in doing quality work.

Working Environment

• On-site role within a Gateway Care Center.
• Active position involving standing, walking and lifting throughout the shift.

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

40hrs per week minimum