Operations Team Leader: Document Intake & Compliance

MCS Puerto Rico; San Juan (PR); On-site; USD 42,000 - 56,000; Full time

Job summary

MCS Puerto Rico is seeking an Operations Associate to support daily unit operations, including document intake, evaluation, classification, and distribution. The role provides guidance to technicians, resolves escalations, and coordinates with internal and external teams to ensure efficient service delivery.

You will monitor intake channels and case aging to ensure timely processing and regulatory compliance, promote quality, and support training initiatives.

Qualifications

• Associate’s Degree or 60 approved college credits in Health Administration, Business Administration, or related field.
• At least two years of experience in healthcare operations, preferably Grievances & Appeals, document intake, or receipt and distribution processes.

Responsibilities

• Supports daily unit operations with document intake, evaluation, classification, and distribution.
• Guides technicians, resolves escalated issues, and serves as liaison between internal and external teams.
• Oversees document management to ensure accurate receipt, classification, prioritization, and routing of requests.

Skills

Healthcare operations

Documentation processes

Education

Associate degree / 60 credits in Health Admin or related field

Job description

MCS Puerto Rico is seeking an Operations Associate to support daily unit operations, including document intake, evaluation, classification, and distribution. The role provides guidance to technicians, resolves escalations, and coordinates with internal and external teams to ensure efficient service delivery.

You will monitor intake channels and case aging to ensure timely processing and regulatory compliance, promote quality, and support training initiatives.