Remote New York Answering Service Agent

Answering Service Care; New York (NY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly performance bonuses

PTO from day one

Employee Assistance Program

Free training & development courses

Job summary

Answering Service Care is a trusted live answering service with 50+ years in business, employing close to 200 across three offices. We seek Answering Service Agents to deliver exceptional support for diverse industries, handling calls, chats, and messages with empathy and accuracy.

Join our family-owned team in a fast-paced environment offering weekly performance bonuses, day-one PTO, paid training, and advancement opportunities within a long-standing company.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and stay focused in a fast-paced environment.
• Excellent listening skills with attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently with clear communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service with empathy and patience.
• Live chat, SMS, and email support.

Skills

Communication skills

Multi-tasking

Listening skills

Empathy

Computer skills

Patience under pressure

Job description

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide . From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business , ASC is built on a people-first culture , where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

• Warm, professional call handling
• Lead intakes
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At ASC, we get it, so our clients don’t have to —and we want you to be part of our growing team.

Why Join ASC?

• A people-first culture that values long-term relationships and career growth
• Industry-leading training to build expertise across multiple industries
• Career stability and advancement opportunities with a company that has thrived for over 50 years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.

Answering Service Agent Role

• We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.
• While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.

What you'll do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Compensation

At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.

Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)

Answering Service Agent Rates of Pay:

• New York
• Pay Rate at Hire: $18.00/hr + Weekly Performance Bonus Potential
• 4 Month Anniversary: $18.50/hr + Weekly Performance Bonus Potential
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)

Core Values

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing .
• Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team

Ready to work for a company that values your talent and hard work ?