Operations Team Leader

BlueTriton Brands; Charlotte (NC); On-site; USD 60,000; Full time

Job summary

Join a forward-thinking company as an Operations Team Lead, where you'll be the face of exceptional customer service and operational excellence. This role involves managing branch operations, ensuring safety, and delivering products to clients. With a focus on fostering a positive customer experience, you'll lead a team towards achieving peak performance while upholding the highest standards of service. Enjoy a competitive salary and benefits from day one, as you contribute to a mission of promoting healthy hydration across communities. This is your chance to make a significant impact in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Vacation

Company Discounts

Qualifications

• High school diploma or GED required.
• Ability to secure Class B CDL license preferred.
• Prior experience as a supervisor is preferred.

Responsibilities

• Manage and oversee all branch operations efficiently.
• Ensure safety and compliance in all operations.
• Deliver products to customers while maintaining excellent service.

Skills

Customer Service

Team Leadership

Safety Compliance

Problem Solving

Education

High School Diploma or GED

Job description

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Job Description

As an Operations Team Lead you’ll be an ReadyRefresh Ambassador in the marketplace in order to leave a positive impression at every customer interaction to foster customer advocacy and create long-term sustainable growth. This role delivers our products to commercial and residential customers via driving a CDL required vehicle. A team lead covers opens routes each day to cover for the branch or Zone. Candidates have highly-developed interaction skills and demonstrate a commitment to providing exceptional customer service. This role supports daily operations at the branch level and requires support supervision of branch associates.

• Reporting Location: Charlotte, NC

• Schedule: Monday – Friday (Saturdays dependent on business needs)

• Start Time: Between 6 am - 7 am until workload completed

• Pay: $59,710 annually

• Benefits: Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment

Key Responsibilities:

• Managing and oversee all branch operations and ensuring efficient operation on a day-to-day basis

• Improve productivity and streamline branch activities to maximize results and achieve peak performance

• Execute facility management and safety activities

• Make every associate/customer interaction a Premium Experience

• Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques

• Behave in a way that ensures safety for themselves and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of co-workers and the public

• Meet and help lead the team in every customer's individual preferences by delivering correct product, in the right amount to all customers at the scheduled delivery times and days; maintain necessary delivery information on all accounts; fulfill customer orders to maintain proper customer inventories; respond promptly to all special service needs and request.

Qualifications

High school diploma, GED or equivalent work experience
Ability to secure and maintain a Class B CDL license with airbrake endorsement is preferred.
Preferred prior experience as a supervisor/leader
Motor vehicle record - in the last 3 years only 1 license, no driving related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents
Motor Vehicle Record (last 3 years) - no major driving offenses including DUI/DWI, reckless driving, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal incident
Must be 21 years of age or older (DOT requirement)

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring and Pure Life, premium brands like Saratoga and Mountain Valley, regional leaders such as Arrowhead, Deer Park, Ice Mountain Ozarka, and Zephyrhills, purified brands, Primo Water and Sparkletts, and flavored and enhanced brands like Splash and AC+ION. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us [e-mail]