Operations Support Technician: Accounting, HR & Tech

The Cheesecake Factory Incorporated; Richmond (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Vacation and sick time

Medical, Dental & Vision

401K with company match

25% discount when dining as a guest

Job summary

The Cheesecake Factory Incorporated is seeking an Operations Support Technician (OST) to join our Richmond area operations. You will perform restaurant-level accounting and HR tasks with a focus on accuracy, confidentiality, and independent work.

This role supports staff and corporate departments across multiple locations. Key duties include reconciliations, payroll-related data entry, benefits administration, and timely processing of new hires.

Qualifications

• Self-starter with the ability to learn quickly.
• Flexible availability to accommodate varying hours and schedules.
• Proficiency in accounting principles for accurate financial management.
• Comprehensive computer skills, especially Microsoft Word, Excel, and Outlook.
• Upholds strict confidentiality with sensitive information.
• Proven problem-solving skills to resolve issues promptly.
• Outstanding interpersonal skills for working with diverse teams.

Responsibilities

• Perform daily reconciliation of sales transactions for accuracy and standards compliance.
• Manage cash handling and bank transactions with precision.
• Reconcile invoices promptly to maintain vendor relationships and financial integrity.
• Efficiently enter and maintain data in relevant systems for operations and reporting.
• Process new hire information accurately and timely, ensuring policy compliance.
• Administer benefits to support employee understanding and utilization.
• Provide exceptional customer service to staff and corporate departments.
• Support restaurant computer equipment and troubleshoot issues as needed.
• Maintain records in accordance with company policies and legal requirements.

Skills

Self-starter

Flexible availability

Accounting principles

Multi-tasking

Confidentiality

Problem solving

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Cheesecake Factory Incorporated is seeking an Operations Support Technician (OST) to join our Richmond area operations. You will perform restaurant-level accounting and HR tasks with a focus on accuracy, confidentiality, and independent work.

This role supports staff and corporate departments across multiple locations. Key duties include reconciliations, payroll-related data entry, benefits administration, and timely processing of new hires.