Operations Support Staff (Front Office)

Laguna-Beach-Community-Clinic; Laguna Beach (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision coverage;F

FSA and HSA

401(k) plan with Company match

Paid vacation and holidays

Job summary

Laguna Beach Community Clinic is seeking a full-time Operations Support for the front office in Laguna Beach, CA. The role focuses on phones, scheduling, and patient intake with a friendly, team-oriented environment.

This position requires strong interpersonal skills as the first contact for patients. Ideal candidates will have experience in medical front office settings, be bilingual in Spanish, and comfortable handling patient records and clinic policies.

Qualifications

• Bilingual in Spanish and English preferred.
• Experience in a medical front office setting preferred.
• Proficient in filing, typing, and basic computer literacy.
• Ability to maintain an organized work environment.
• Excellent interpersonal and customer service skills with a diverse patient population.
• Able to work one or two Saturdays per month on a rotating basis.
• Medical Assistant certification preferred.

Responsibilities

• Answer phones.
• Schedule appointments for new and ongoing patients.
• Complete intake and checkout procedures.
• Maintain patient health records.
• Explain Clinic policies and procedures.
• Establish mode of payment.
• Use the Clinic's integrated database system effectively and efficiently.
• Maintain knowledge of publicly funded programs such as MSI, CHOP, CTU, Medicare, FPACT, CalOPTIMA, MediCal, etc.

Skills

Bilingual Spanish

Medical Front Office

Filing & Typing

Organization

Customer Service

Saturday Availability

MA Certification

Job description

Operations Support Staff (Front Office)

Laguna Beach Community Clinic is a non-profit community medical clinic dedicated to providing high-quality, accessible care to all - regardless of ability to pay. We are seeking a full-time Operations Support to join our team in the front office. We operate a fast-paced, team-oriented, friendly environment dedicated to providing the best medical care to our patients. This position requires exceptional interpersonal skills, as the people in this position are most often the first and/or last point of contact for patients of the Clinic.

Key Responsibilities

• Answer phones
• Schedule appointments for new and on-going patients
• Complete intake and check-out procedures
• Maintain patient health records.
• Explain Clinic policies and procedures
• Establish mode of payment
• Use the Clinic's integrated database system effectively and efficiently
• Maintain knowledge of publicly funded programs such as MSI, CHOP, CTU, Medicare, FPACT, CalOPTIMA, MediCal, etc.

Qualifications

• Bilingual in Spanish
• Previous Medical Front Office experience
• Knowledge and skill in filing, typing, and computer literacy.
• Ability to maintain an organized work environment.
• Excellent interpersonal skills/customer service and the ability to interact with a diverse patient population.
• Ability to work one-two Saturdays per month on a rotating basis.
• Medical Assistant (MA) certification preferred.

Benefits

• Medical, dental, and vision coverage; FSA and HSA
• 401(k) plan with Company match
• Paid vacation and holidays

Salary Range

$22.00-$24.00 per hour based on experience

At-Will Employment

Laguna Beach Community Clinic is an at-will employer. Employment with the company is voluntary and may be terminated by the employee or the company at any time, with or without cause or notice, and for any reason or no reason at all.

Equal Employment Opportunity (EEO)

Laguna Beach Community Clinic is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable laws.

Americans with Disabilities Act (ADA) Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of a position, please contact [e-mail].