Operations Support Specialist: Records & Client Liaison

Citibank (Switzerland) AG; Northern (KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Citibank (Switzerland) AG is seeking an Ops Support Specialist 4 to provide day-to-day operations support in alignment with Citi's core processes. The role coordinates with operations staff, relationship managers, project managers, custodians, and clients to ensure accurate record-keeping and smooth account maintenance.

The position requires 1–3 years of relevant experience and a high school diploma or equivalent, with strong computer and math skills and meticulous attention to detail.

Qualifications

• 1-3 years of relevant experience.
• Experience working in a business office or operational environment.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently demonstrates attention to detail.
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires, guiding lower level employees, and allocating work.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when business decisions are made, safeguarding Citi, its clients and assets, by driving compliance with applicable laws and regulations.

Skills

1-3 years of experience

Office environment

Proficient computer and math skills

Attention to detail

Technical and administrative expertise

Education

High School diploma or equivalent

Job description

Citibank (Switzerland) AG is seeking an Ops Support Specialist 4 to provide day-to-day operations support in alignment with Citi's core processes. The role coordinates with operations staff, relationship managers, project managers, custodians, and clients to ensure accurate record-keeping and smooth account maintenance.

The position requires 1–3 years of relevant experience and a high school diploma or equivalent, with strong computer and math skills and meticulous attention to detail.