Operations Support Specialist III

saia; Burr Ridge (IL); On-site; USD 33,000 - 40,000; Full time

Job summary

Saia is seeking a Customer Support Specialist in Burr Ridge, IL to deliver escalated service to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

Responsibilities include handling inbound calls and emails, reviewing shipment paperwork, supporting billing and data entry, and coordinating with drivers and dispatch to

Qualifications

• Minimum of 18 years old and eligible to work in the United States.
• Read, write, and communicate in English to perform tasks and interact with customers and management.
• Experience in transportation or logistics environments is preferred.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining terminal information.
• Conducts driver check-ins to verify deliveries and address service-related concerns.
• Investigates OS&D exceptions and resolves issues to minimize claims.
• Identifies recurring service issues and suggests improvements to enhance the customer experience.

Skills

Customer service experience

Transportation experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a Customer Support Specialist in Burr Ridge, IL to deliver escalated service to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. You will maintain accuracy and clear communication to drive customer satisfaction and operational excellence.

Responsibilities include handling inbound calls and emails, reviewing shipment paperwork, supporting billing and data entry, and coordinating with drivers and dispatch to