Customer Support Specialist Atlanta, Georgia

QGenda, LLC; Mississippi; Hybrid; USD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Customer Support Specialist to enhance the healthcare industry by providing exceptional support. You will play a crucial role in delivering solutions that ensure high customer satisfaction while working collaboratively with a dynamic team. This position offers a chance to thrive in a supportive environment that values growth and innovation, making a real impact on how healthcare organizations manage their workforce. If you are detail-oriented and possess strong communication skills, this is an exciting opportunity to join a company committed to making a difference.

Benefits

Fully company-paid medical, dental, and vision insurance

Generous paid time off (PTO)

Paid parental leave

401(k) with company match

Annual Costco membership

Cell phone stipend

Commuter benefits

In-office perks

Qualifications

• Proven customer service experience with a focus on support.
• Ability to follow established protocols and policies.

Responsibilities

• Deliver exceptional support experience for customers.
• Collaborate with CX organization on project-based assignments.
• Manage customer expectations around resolution and response times.

Skills

Case Management

Time Management

Written Communication

Verbal Communication

Attention to Detail

Education

High School Diploma/GED

Associate's/Bachelor's Degree

Job description

QGendais redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.

How You’ll Make an Impact

• Maintain a professional and positive attitude in all customer and company interactions, both internal and external
• Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines
• Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
• Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
• Hold high degree of functional knowledge of QGenda solutions
• Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices

Who You Are

• Excellent case management and time management skills
• Strong written and verbal communication skills
• Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness

Experience You Bring

• High School Diploma /GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
• Ability to follow protocols and policies as defined by QGenda and CX Leadership

Not Required, But Nice to Have

• Computer programming skills or previous technical support experience

#LI-Hybrid

Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

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