Operations Support Specialist - Customer & Tech Help Hybrid

Kwik Trip, Inc.; Onalaska (WI); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Kwik Trip, Inc. is seeking an Operations Support Coordinator to provide exceptional customer service and operational support for stores and internal teams.

You will be the single point of contact for reporting operational problems, ensuring timely handling, courteous responses, and routing to the proper resolver. Based at the Onalaska Support Center, the role involves full-time afternoon/evening shifts 12:00pm–12:00am, in-office with occasional remote work options.

Qualifications

• High school diploma or GED is required.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills for electronic information.
• Self-starter with performance orientation and call metrics awareness.
• Ability to work with little supervision and make sound decisions.
• Comfort with a changing support environment.

Responsibilities

• Log incoming calls and determine next steps.
• Handle guest calls, including praise, concerns and questions.
• Route calls to correct teams or departments.
• Update call logs and confirm completion before closing tickets.
• Assist internal customers with operational needs (ordering, bookwork, systems).
• Provide first-level tech support for store equipment and PC systems.
• Support Talent Operations software applications.
• Assist Kwik Card and Kwik Rewards customers with account info.
• Monitor alarms and security-related systems as needed.
• Respond to campus door alarm events to ensure security and food safety.

Skills

Multitasking

Organizational skills

Self-starter

Little supervision

Adaptability

Education

High school diploma or GED

Job description

Kwik Trip, Inc. is seeking an Operations Support Coordinator to provide exceptional customer service and operational support for stores and internal teams.

You will be the single point of contact for reporting operational problems, ensuring timely handling, courteous responses, and routing to the proper resolver. Based at the Onalaska Support Center, the role involves full-time afternoon/evening shifts 12:00pm–12:00am, in-office with occasional remote work options.