Operations Support Specialist, Claims

The Hartford; Hartford (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Join a leading insurance company as an Operations Support Specialist where you'll support claims processing and customer interactions. The role will involve managing routine tasks, demonstrating adaptability, and providing effective customer service. With competitive pay and development opportunities, this position is integral to helping shape the future of the organization.

Qualifications

• Ability to process low-complexity tasks
• Willingness to learn and develop understanding of more complex work
• Accountability for development and performance

Responsibilities

• Process routine internal and external customer-initiated claim transactions.
• Handle inbound and outbound calls professionally.
• Manage daily workload and productivity goals.

Skills

Customer service

Communication

Adaptability

Tools

Microsoft Office

Job description

Operations Support Specialist, Claims - CH10KN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

• Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
• Assigning or reassigning claim tasks or customer transactions to appropriate party
• Creating or updating professional correspondence including appropriate documentation within claim files
• Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
• Entering and/or assigning new claim losses
• Perform other duties as assigned
• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
• Demonstrating accountability by accepting and applying feedback received
• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
• Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience

• Specific skillset may include:

• Ability to process low-complexity tasks and other tasks as assigned
• Continuing to learn and develop understanding of more complex work
• Utilizes resources and knowledge to help make decisions and can identify when to involve others
• Handles routine inbound and outbound calls, may require assistance with more complex situations and escalations
• Utilizes tools and resources to manage workload and complete in a timely manner, avoiding repeat requests and escalations
• Enters data into Vega accurately and timely with minimal changes needed
• Knowledge and skills related to use of Microsoft office applications
• Participates in RCPS and process improvement related conversations
• Understands how to demonstrate behaviors and competencies required for role
• Adaptable to change
• Open to receiving feedback on progress
• Willingness to learn more
• Accountable for development and able to identify opportunities to focus on for performance and career growth
• Participates in Workday Check In conversations and GROW coaching plans

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$42,560 - $63,840

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company.

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