Operations Support Specialist 2

Los Alamos National Security LLC; Los Alamos (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Parental leave

401(k) with matching

Job summary

Los Alamos National Laboratory is seeking an Operations Support Specialist to provide operational, analytical, and administrative support across multiple programs, including data analysis, reporting, scheduling, and documentation control. The role emphasizes safety and security as core responsibilities.

The position collaborates with Operations Managers, supports transit and heavy equipment operations, and focuses on improving efficiency, data quality, and reporting accuracy in a fast-paced

Qualifications

• Experience with enterprise systems or databases for tracking operations, assets, fuel usage, or financial data.
• Familiarity with KPIs related to transit or service operations (ridership, on-time performance, productivity).
• Excellent written and verbal communication and listening skills.
• Ability to work with teams and external customers to solve problems and define expectations.
• Experience in process improvement, identifying inefficiencies and implementing improvements.
• Knowledge of safety, operations formalities, compliance and quality assurance, and security.
• Strong Excel or similar data analysis and reporting skills.

Responsibilities

• Collect, validate, analyze, and report operational data to monitor performance and support data-driven decisions.
• Manage fuel data and billing processes, ensure accurate reporting and cost recovery.
• Maintain operational databases and support transit scheduling and ridership systems.
• Develop and maintain operational documentation for LOG-HERG, and support transit schedules to optimize resource use.
• Monitor performance with metrics like ridership, route performance, vehicle and fuel utilization.
• Foster a respectful, inclusive environment with excellent customer service.
• Interact with internal and external senior personnel to identify and implement solutions.
• Work under limited direction with objectives evaluated on completion.

Skills

Enterprise systems

KPIs

Communication

Team collaboration

Process improvement

Safety & security knowledge

Excel / data analysis

Education

Associate degree

4+ years related experience

Bachelor's degree preferred

Tools

CMMS

ERP systems

Transit scheduling software

Job description

What You Will Do

This position will support the Logistics Heavy Equipment Roads and Grounds and Transit Service business lines. The Operations Support Specialist provides operational, analytical, and administrative support across multiple programs, with responsibilities that include business process improvement, data analysis, operational reporting, documentation control, scheduling support, and coordination of day‑to‑day business operations. Time will be allocated among these business lines based on organizational priorities and operational needs. Safety and security are a primary responsibility for all Laboratory employees. You will be required to make safety and security an integral part of every task.

The Operations Support Specialist 2 will collaborate with Operations Managers with tasks including (but not limited to):

• Collecting, validating, analyzing, and reporting operational data supporting Heavy Equipment, Roads and Grounds and LANL Transit to monitor performance, identify trends, ensure compliance, and support data‑driven decision‑making through reports, dashboards, and tracking tools.
• Managing fuel data and billing processes, including data validation, reconciliation, cost allocation, discrepancy resolution, and coordination with stakeholders to ensure accurate reporting and cost recovery across supported operations
• Maintaining the integrity of operational databases, business systems, and records while supporting the administration of transit scheduling software, ridership databases, and other operational tracking systems to ensure accurate and reliable information.
• Assisting in the development and maintenance of required operational documentation for LOG‑HERG, including revision of procedures, specifications, and forms. Development, maintenance, and implementation of transit fixed‑route, on‑demand, and charter service schedules, while supporting efficient resource utilization across assigned business lines. All work will be performed in compliance with all applicable document control and records management activities.
• Monitoring operational performance by compiling and analyzing business metrics such as ridership trends, route performance, vehicle utilization, and fuel usage, equipment utilization, and other key performance indicators to identify opportunities for operational improvement. Identifying, recommending, and supporting implementation of process improvements that enhance efficiency, accuracy, quality, customer service, and operational effectiveness across Heavy Equipment, Roads and Grounds, and LANL Transit.
• Fostering a mutually respectful and inclusive work environment which includes providing exemplary customer service for internal and external customers, and a collaborative spirit with peer groups in other organizations.
• Interacting with internal and external senior personnel to identify, resolve, and implement solutions for the assigned operation or task.
• Working under limited direction, receiving general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met.

What You Need

Minimum Job Requirements

• Experience working with enterprise systems or databases for tracking operations, assets, fuel usage, or financial data (e.g., CMMS, ERP systems, or similar platforms).
• Familiarity with key performance indicators (KPIs) related to transit or service operations, such as ridership, on‑time performance, and productivity metrics to track process improvement impacts.
• Demonstrated excellence in written and verbal communication and listening skills.
• Ability to work closely with team‑members and members of other organizations and customers to solve problems, define expectations, and uphold mutual responsibilities.
• Demonstrated experience in process improvement, including identifying inefficiencies and implementing solutions to improve workflows, data quality, or reporting accuracy.
• Knowledge of integrated safety, formality of operations, compliance and quality assurance, confirmation management, work control, and physical and cyber security.
• Strong proficiency in Microsoft Excel or similar tools, including data analysis, pivot tables, and reporting.

Education/Experience

Position requires an Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications

• Demonstrated basic to intermediate experience and/or knowledge of Laboratory business, maintenance program systems (e.g. Asset Suite or AssetWorks), and standard LANL software applications (UTrain, Concur, Sunflower, Oracle modules, etc.).
• Experience supporting public transit, transportation operations, or logistics programs, including service performance monitoring and operational coordination.
• Experience with fuel management, billing, cost tracking, and financial reconciliation processes in an operational or transportation environment.
• Demonstrated ability to analyze operational data and develop reports, dashboards, or performance metrics to support decision‑making.
• Bachelor's Degree in Business‑related field of study preferred.

Work Location

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position Commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants

• Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China‑including the special administrative regions of Hong Kong and Macau‑as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents (\"green card\" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security.

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award‑winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

No Clearance

Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre‑employment background checks.

New-Employment Drug Test

The Laboratory requires successful applicants to complete a new‑employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre‑offer.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947.