Operations Support Specialist 1 (WMS-1)

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PPO or High-Deductible medical insurance

Dental and Vision insurance

Paid childbirth and parental leave

401(k) with matching

Flexible schedules and time off

Job summary

A leading research institution in New Mexico is seeking an Operations Support Specialist to enhance training programs. This position involves providing direct support, maintaining operational documentation, and ensuring compliance with organizational objectives. Candidates should possess an Associate's degree and have experience in customer service, communication, and critical thinking skills. Join a dynamic team in a fast-paced environment, with potential for career growth and a commitment to quality work.

Qualifications

• Position requires two years of relevant experience.
• Entry-level experience in problem-solving for facility operations.
• Ability to manage multiple calendars effectively.
• Ability to learn LANL systems (Oracle, UTrain, Issues Management).
• Ability to manage multiple, overlapping calendars.
• Entry-level experience in researching and proposing solutions.
• Basic ability to communicate program requirements to technical and non-technical staff.
• Strong interpersonal, written and verbal communication skills.
• Excellent customer service and ability to perform under pressure.
• Professional interaction with internal/external interfaces and leadership.

Responsibilities

• Provide direct operational support for training programs.
• Maintain documentation such as budget and cost-tracking.
• Contribute to project fulfillment and organizational objectives.
• Contribute to project fulfillment and organizational objectives.
• Perform administrative tasks: procurements, contract administration, scheduling, and office support.
• Document processes to ensure efficiency, accuracy and quality.
• Maintain records, budgets, cost tracking, and inventory records.

Skills

Customer service skills

Critical thinking

Communication skills

Calendar management

Operational thinking

Education

Associates Degree in a relevant field

Bachelor's degree in a relevant field (preferred)

Tools

Microsoft and Adobe products

LANL business systems (Oracle, UTrain)

Oracle

UTrain

Issues Management

Job description

What You Will Do

The Weapons Mission Services (WMS-DO) is seeking a highly skilled Operations Support Specialist to directly support training programs within the New Employee Training & Workforce Development Group (WMS-1). The primary core tasks of the position will support the Associate Laboratory Directorate for Weapons Production (ALDWP), including deployed personnel working in the ALDWP facilities, with the implementation of live course instruction in a highly complex and fast-paced work environment.

• Providing direct operational support for WMS-1 programs and facilities.
• Providing customer service to internal and external customers.
• Providing resolutions to an assortment of problems of moderately complex scope where analysis of situations or data requires a review of a variety of factors.
• Contributes to the fulfillment of projects and organizational objectives.
• Performing various administrative tasks such as procurements, contract administration, resource scheduling, and office and personnel support.
• Follows, maintains, and may develop procedures and ensures that the process is followed through to completion with efficiency, accuracy, and with high quality, while understanding and maintaining priorities.
• Maintaining documentation such as record-keeping, budget and cost-tracking, inventory-tracking; develops documentation when necessary.

What You Need

For full consideration, applicants must submit a comprehensive resume & cover letter reflective of relevant experience to the job requirements and desired skills stated below.

Minimum Job Requirements

• Education/Experience: Position requires an Associates Degree in a relevant field and two years of relevant experience or an equivalent combination of education and experience directly related to the occupation.
• Operational Functions:
  • Basic knowledge of business activities in an operational environment, including familiarity with one or more of the following: formality of operations, compliance practices, configuration management, training and qualification, and feedback and improvement.
• Computer Skills/Business Systems:
  • Knowledge of business and operations systems and standard software applications (i.e., Microsoft and Adobe products).
  • Ability to quickly learn and adapt to use of LANL business systems (i.e., Oracle, UTrain, Issues Management, etc.).
  • Ability to effectively manage multiple, complex and overlapping calendars.
• Critical Thinking:
  • Entry-level experience in conducting research, investigating alternative solutions, and recommending solutions on problems affecting facility operations and operational quality assurance.
• Communication:
  • Basic ability to conceptualize and communicate program requirements and detailed elements to both technical and non-technical personnel.
  • Demonstrated skill with interpersonal, written, and verbal communications.
• Customer Service:
  • Exceptional customer service skills and the ability to provide clear, concise support and guidance to others in sometimes stressful situations.
  • Ability to interact professionally with all types of personnel, including external interfaces and executive management.

Desired Qualifications

• Additional Education and Training:
  • A Bachelor's degree in a relevant field preferred.
• Special Skills/Knowledge:
  • Basic knowledge of documentation quality assurance, including document controls and records management.
  • Familiarity with regulatory guidance and the implementation thereof.
  • Experience with educational programs and/or academic institutions.

Work Location

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Work Schedule

This position may/will require 24/7 coverage, which could/will involve working a shift/weekend schedule. Employees may be eligible for the shift differential pay when assigned by their manager. Shift/weekend assignments are at the discretion of the manager.

Position Commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Note to Applicants

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People’s Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People’s Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High-Deductible medical insurance with the same large nationwide network
• Dental and Vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50-mile radius)

Additional Details

Directive 206.2: Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

• Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular Position

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants

Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations.

The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947 opt. 3.