Operations Support Specialist

University of Connecticut; Storrs (CT); On-site; USD 65,000 - 68,000; Full time

Job summary

The Office of Budget and Planning at the University of Connecticut seeks qualified applicants for the position of Operations Support Specialist (UEA II). The role coordinates operational, financial, and technical activities to support day-to-day operations and continuous process improvement within OBP.

Responsibilities include preparing materials, dashboards, reports, and managing calendars; updating websites with branding and accessibility standards; handling financial transactions per

Qualifications

• Bachelor's degree in business administration, public administration, finance, accounting, information systems, or a related field, or an equivalent combination of education and experience.
• Demonstrated initiative and problem-solving skills, including the ability to identify opportunities to improve processes and reduce inefficiencies.
• Experience using Microsoft Office Suite to prepare correspondence, develop spreadsheets, create presentations, manage calendars, and maintain business records.

Responsibilities

• Prepare correspondence, presentations, reports, spreadsheets, and other materials and manage calendars.
• Develop, maintain, and update departmental websites, dashboards, reports, and data visualizations with branding and accessibility in mind.
• Manage financial transactions, invoices, account requests, and other payments per university procedures.
• Act as the primary contact by monitoring shared email and triaging requests; provide guidance on policies and processes.
• Coordinate operations and technology support including procurement, travel, equipment inventories, and software access.
• Maintain departmental agreements and records (LOAs, MOUs, COAs) and ensure accurate record retention.
• Prepare annual budget and operational documents; assist with distribution and standardization of templates.
• Coordinate HR activities: scheduling, registrations, onboarding, and related personnel actions.
• Maintain files and databases, ensuring regulatory compliance and timely reporting.
• Provide backup support across Finance offices to promote consistency and efficiency.

Skills

Microsoft Office Suite

Attention to detail

Problem solving

Education

Bachelor's degree or equivalent

Tools

KFS / CORE-CT / Jaggaer

Aurora WordPress accessibility

Job description

The Office of Budget and Planning at the University of Connecticut seeks qualified applicants for the position of Operations Support Specialist (UEA II). Reporting to the Associate Vice President, this position coordinates operational, financial, and technical activities that support effective day-to-day operations and continuous process improvement within the Office of Budget and Planning (OBP).

The incumbent coordinates departmental operations and budget-related processes, tracks financial activities, manages office technology and web resources, and prepares reports and presentations. The position also safeguards the accuracy, security, accessibility, and retention of departmental information and records while exercising discretion and maintaining confidentiality.

Success in this position requires exceptional organization, attention to detail, sound judgment, and the ability to manage competing priorities while providing high-quality support to the Budget and Planning team. The successful candidate will take initiative to streamline processes, use technology to reduce manual or redundant work, and collaborate effectively to promote consistent procedures, clear communication, and efficient operations.

DUTIES AND RESPONSIBILITIES

• Provide comprehensive support to Office of Budget and Planning leadership by preparing correspondence, presentations, reports, spreadsheets, and other materials and managing calendars, and coordinating meetings. Handle sensitive information with discretion and professionalism.
• Develop, maintain, and update departmental websites, dashboards, reports, and data visualizations, ensuring compliance with University branding and accessibility standards while managing user access, security permissions, and the accuracy of published information. Improve the efficiency and consistency of recurring updates and reporting activities.
• Manage departmental financial and business operations by reviewing, processing, and approving designated financial transactions, invoices, account requests, One UConn workflows, lease payments, and other assigned payment activities in accordance with university policies and procedures.
• Serve as the Office's primary point of contact by monitoring shared email accounts, responding to routine inquiries, and triaging requests directed to the Associate Vice Presidents. Resolve matters within the position's authority, elevate complex or time-sensitive issues appropriately, and provide guidance on Budget and Planning policies, procedures, systems, and processes.
• Coordinate departmental operations and technology support to ensure reliable, efficient service. Responsibilities include office supply procurement, travel arrangements and reimbursements, equipment inventories, computer refreshes, software access, procurement transactions, and liaison work with Information Technology Services. Identify opportunities to improve workflows through available technology and resources.
• Coordinate and maintain departmental agreements, records, and organizational data, including Letters of Agreement (LOAs), Memoranda of Understanding (MOUs), Certificates of Accuracy (COAs), organizational structure reports, departmental accounts, and related documentation to ensure accuracy, compliance, and effective record retention.
• Prepare and coordinate recurring annual budget and operational documents by updating templates, coordinating revisions, developing supporting materials, and helping with distribution. Support departmental initiatives and identify opportunities to standardize templates, streamline procedures, and reduce repetitive work.
• Coordinate support for meetings, forums, special events, and human resources activities, including scheduling, logistics, registrations, communications, recruitment and search processes, onboarding, hiring documentation, and related personnel actions.
• Maintain departmental files, databases, tracking systems, and operational records to ensure accurate documentation, regulatory compliance, effective record retention, and timely reporting. Recommend improvements to recordkeeping and tracking procedures to enhance accuracy, accessibility, and efficiency.
• Support collaborative operations across the Finance division by serving as backup support for the Office of Budget and Planning, Procurement, the Chief Financial Officer, and other Finance offices during planned and unplanned absences. Work collaboratively with these offices to share knowledge, identify opportunities to reduce duplication of effort, and improve consistency and efficiency in common administrative processes.
• Perform special projects and other administrative, operational, and financial duties that support the priorities of the Office of Budget and Planning, as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree in business administration, public administration, finance, accounting, information systems, or a related field, or an equivalent combination of education and experience.
• Two years of progressively responsible financial, operational, or program support experience, including independently coordinating processes, maintaining business records, and supporting day-to-day operational functions.
• Demonstrated initiative and problem-solving skills, including the ability to identify opportunities to improve processes, reduce inefficiencies, and recommend practical solutions.
• Demonstrated ability to manage competing priorities, exercise sound judgment in resolving routine administrative issues, work independently and efficiently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated experience organizing and maintaining accurate records, tracking multiple assignments simultaneously, and completing work with exceptional attention to detail and accuracy.
• Experience communicating in writing and verbally with individuals at multiple organizational levels, developing effective working relationships, and providing professional customer service to internal and external stakeholders.
• Experience using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, to prepare correspondence, develop spreadsheets, create presentations, manage calendars, and maintain business records. Demonstrated ability to learn and adapt to new software and technology.
• Experience preparing reports, presentations, and other business documents, maintaining the confidentiality of sensitive information, and supporting financial or operational activities.

PREFERRED QUALIFICATIONS

• Experience working in higher education, government, or another large, complex organization.
• Experience with financial and administrative systems such as Kuali Financial System (KFS), CORE-CT, HuskyBuy (Jaggaer), or similar enterprise systems.
• Experience maintaining websites using Aurora (WordPress) and ensuring digital accessibility compliance.
• Experience collaborating across departments or functional areas to identify and implement process improvements, streamline workflows, and reduce duplication of effort.
• Experience with organizational reporting, dashboard administration, or business intelligence tools and reporting.
• Experience tracking financial transactions, contracts, leases, LOAs, MOUs, COAs, or other administrative agreements.
• Experience supporting executive-level leadership, including calendar management, preparation of executive communications, presentations and reports, and coordination of meetings or events across multiple stakeholders or functional areas.

COMPENSATION AND BENEFITS

The hiring range for this position is $65,000 to $68,000. An offer of employment, if made, will be commensurate with the successful candidate’s skill and experience, as determined by the University.

For more information about benefits and other offerings available to University employees, we encourage you to review the Human Resources website and explore the sections under the Benefits & Leaves header at the top of the page. Under Benefits & Leaves, select Benefits to access an overview as well as additional information on topics such as paid time off, benefits, retirement, and other resources. As you explore these pages, please note that this position is considered management/confidential and look for information specifically identified for management/confidential, as provisions may vary by employee group.

APPOINTMENT TERMS

This is a 40 hour per week, full-time, 12-month, Confidential position located at UConn’s Storrs campus.

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

ADDITIONAL EEO AND INCLUSION STATEMENTS

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.

Advertised: Nov 10 2026 Eastern Standard Time
Applications close: Nov 27 2026 Eastern Standard Time