Program Coordinator (Administrative Program Support 3)

University of Connecticut; Storrs (CT); On-site; USD 65,000 - 70,000; Full time

Job summary

The University of Connecticut’s Undergraduate Programs Office in the School of Business is seeking a full-time Program Coordinator to provide comprehensive administrative and program support across multiple campuses. The role reports to the Senior Student Services Program Administrator and focuses on admissions, enrollment, scholarships, and student records, ensuring accurate, timely service.

Based at the Storrs campus with occasional travel to other in-state locations; weekend and evening hours

Qualifications

• Bachelor’s degree and 3–4 years of related administrative/program support experience.
• Ability to organize and prioritize workload with multiple deadlines.
• Experience coordinating administrative processes and using spreadsheets/databases.
• Demonstrated supervisory or training experience.
• Strong written, verbal, interpersonal, and customer-service skills with diverse populations.
• Ability to collaborate with faculty, staff, students, and external partners.
• Experience with Microsoft 365 applications and enterprise systems.
• Experience in a high-volume, deadline-driven office.

Responsibilities

• Manage day-to-day administrative and front-office operations.
• Serve as primary information resource for students, families, faculty, staff, and external constituents.
• Triage inquiries and coordinate follow-up across offices and campuses.
• Coordinate administrative components of undergraduate admissions and enrollment.
• Administer student records and academic-processing workflows.
• Coordinate scholarship administration with Financial Aid and School personnel.
• Hire, onboard, train, and supervise front-desk and student employees.
• Plan and coordinate major recruitment, outreach, and student-facing events.
• Process purchasing and fiscal transactions per University requirements.
• Maintain operational data and reports supporting admissions, scholarships, and events.
• Support records management and compliance activities.

Skills

Administrative experience

Time management

Customer service

Communication skills

Supervisory experience

Education

Bachelor's degree

Tools

Microsoft 365

Databases/Spreadsheets

Job description

Apply now Search #: 499932
Work type: Full-time
Location: UConn Storrs
Categories: Administrative Services

JOB SUMMARY

The Undergraduate Programs Office in the School of Business at the University of Connecticut is seeking a full-time Program Coordinator (Administrative Program Support 3). The incumbent will report to the Senior Student Services Program Administrator and will provide comprehensive administrative, operational, fiscal, student-facing, and program support for the School of Business Undergraduate Programs Office across multiple UConn campuses. The position serves as a primary point of contact for students, families, faculty, staff, and external constituents; coordinates high-volume and time-sensitive academic and administrative processes; manages front-office operations and student employees; supports admissions, enrollment, scholarships, academic records, events, purchasing, payroll, travel, and records compliance; and develops efficient workflows that promote accurate, timely, and consistent service.

The position will be based at the Storrs campus, but may require occasional travel to other in-state locations in support of program events and activities. Periodic weekend and evening hours may also be required.

DUTIES AND RESPONSIBILITIES

• Manages day-to-day administrative and front-office operations, evaluates competing priorities, monitors workflow and office traffic, provides continuity during peak periods, and resolves or routes complex and time-sensitive matters to the appropriate resource.
• Serves as a primary information resource for students, families, faculty, staff, prospective students, and external constituents regarding undergraduate business programs, admissions, enrollment, registration, academic policies, deadlines, scholarships, graduation, and related University procedures.
• Triages high-volume phone, email, and in-person inquiries, including sensitive or complex concerns, and provides accurate, professional, and consistent responses while coordinating follow-up across offices and campuses.
• Coordinates administrative components of the undergraduate admissions and enrollment cycle, including applicant file creation, decision communications, tracking spreadsheets, response monitoring, program and campus changes, advisor assignments, registration readiness, and follow-up for students who require alternate arrangements.
• Administers student record and academic-processing workflows, including course substitutions and evaluations, degree-audit and program updates, scholastic standing and appeal communications, deadline notices, Dean’s List notifications, graduation communications, and correction of student-record discrepancies in coordination with authorized University offices.
• Coordinates scholarship administration by maintaining applicant and award records, verifying required information, preparing award and non-selection communications, processing award-related transactions, monitoring eligibility issues, and collaborating with Financial Aid and School personnel.
• Hires, onboards, schedules, trains, directs, and monitors front-desk and administrative student employees; establishes work assignments and service standards; coordinates system access and employment documentation; and promotes consistent, professional customer service.
• Processes and monitors student and temporary employee actions, including HireRight, Core-CT, I-9 coordination, payroll setup, Special Payroll Authorization Requests, wage updates, system access, and employment separations, in collaboration with Payroll, Student Employment, Information Technology, and campus partners.
• Plans and coordinates major recruitment, outreach, and student-facing events, including Open House and admitted-student programs. Coordinates participants, staffing, facilities, technology and livestream needs, signage, programs, name badges, materials, communications, attendance tracking, on-site execution, and post-event follow-up.
• Manages purchasing and fiscal transactions for UPO staff and program needs, including requisitions, purchase orders, ProCard reconciliation, subscriptions, vendor onboarding, office supplies, travel and expense processing, reimbursements, and supporting documentation, in accordance with University requirements.
• Maintains operational data, spreadsheets, SharePoint files, databases, NEXUS rolodexes and reports supporting admissions, scholarships, scholastic standing, student employment, events, and other office functions; reviews information for completeness and accuracy and prepares communications or reports for decision-making and follow-up.
• Coordinates office readiness and facilities needs, including equipment and printer supplies, digital and physical signage, room and event setup, IT access, work orders, surplus property, and related vendor or campus service requests.
• Supports records management and compliance activities by organizing, retaining, reviewing, and disposing of administrative records in accordance with applicable University and state requirements; trains and directs student staff assigned to records projects.
• Reviews administrative, communications, fiscal, and student-service processes for efficiency and effectiveness; identifies trends or recurring issues; recommends and implements workflow improvements; develops guides, templates, standard responses, and training materials; and shares procedural knowledge with colleagues across campuses.
• Provides administrative support for special projects and School initiatives, including employer and faculty activities, resume and interview materials, student travel, course and program support, publications, and other short-term or ongoing assignments.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field and three to four years of progressively responsible administrative, program support, office operations, student services, or related experience; OR an equivalent combination of education and experience.
• Demonstrated ability to organize and prioritize a varied workload, manage multiple deadlines, exercise initiative and sound judgment, and complete detailed work accurately with limited supervision.
• Demonstrated experience coordinating administrative processes, maintaining records and data, and using spreadsheets, databases, or information systems to track work and prepare communications or reports.
• Demonstrated supervisory or training experience.
• Demonstrated written, verbal, interpersonal, and customer-service skills, including the ability to communicate professionally with diverse populations and respond effectively to sensitive or complex situations.
• Demonstrated ability to establish and maintain collaborative working relationships with faculty, staff, students, administrators, external organizations, and the public.
• Experience with Microsoft 365 applications and the demonstrated ability to learn and use enterprise administrative systems.
• Experience working in a high-volume, deadline-driven office environment.

PREFERRED QUALIFICATIONS

• Experience supporting undergraduate students and/or in a selective academic program in a higher education setting.
• Experience with student information, advising, records, human resources, purchasing, travel, or financial systems.
• Experience coordinating admissions, enrollment, scholarship, academic-record, or student-employment processes.
• Experience planning and executing large-scale recruitment, outreach, or student-facing events.
• Experience developing procedures, training materials, templates, or workflow improvements.
• Experience supervising student employees and managing front-office service delivery across multiple locations or programs.

COMPENSATION & BENEFITS

The hiring range for this position is $65,000 to $70,000. An offer of employment, if made, will be commensurate with the successful candidate’s skill and experience, as determined by the University.

For more information about benefits and other offerings available to University employees, we encourage you to review the Human Resources website and explore the sections under the Benefits & Leaves header at the top of the page. Under Benefits & Leaves, select Benefits to access an overview as well as additional information on topics such as paid time off, benefits, retirement, and other resources. As you explore these pages, please note that this position is covered by the University of Connecticut Professional Employees Association (UCPEA) and look for information specifically identified for UCPEA, as provisions may vary by employee group.

APPOINTMENT TERMS

This is a full-time, permanent position. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

The chosen candidate must have the ability and willingness to work occasional evening or weekend hours and travel as needed in support of program activities.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disabilities, veteran’s status, status as a victim of domestic violence and/or sexual assault and/or trafficking in persons as defined by Connecticut law, prior conviction of a crime, workplace hazards to the reproductive systems, or gender identity or expression

The University of Connecticut is an AA/EEO employer including for Disability and Veteran status.