Operations Support Specialist

Socket.dev; Reston (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Inadev Corporation seeks an experienced Operations Support Specialist to assist the SEC Legacy EDGAR environment. You will provide Tier 1/2 support, monitor production, analyze incidents, and coordinate resolution with technical teams in a hybrid Reston-based role.

Key responsibilities include incident tracking, producing reports, and supporting release readiness and disaster recovery activities. Strong communication and security clearance eligibility are essential for this federal contractor

Qualifications

• Bachelor's degree in information systems, CS, business, or related field.
• 3+ years of IT operations, production support, service desk, or help desk experience.
• Experience supporting federal agencies or federal contractors.
• Knowledge of incident management, problem management, and service desk operations.
• Experience using ticketing systems such as Jira Service Management, ServiceNow, Remedy, or equivalent.
• Strong troubleshooting and customer support skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Provide Tier 1 and Tier 2 operational support for Legacy EDGAR systems and related SEC applications.
• Monitor production environments, system alerts, batch jobs, interfaces, and operational dashboards.
• Analyze incidents, troubleshoot application and infrastructure issues, and coordinate resolution with technical teams.
• Support ISS/Help Desk activities, including ticket intake, triage, prioritization, escalation, and closure.
• Track incidents, service requests, problem reports, and operational trends using ticketing systems.
• Coordinate with SEC stakeholders, developers, database administrators, infrastructure teams, and cybersecurity personnel during incident response activities.
• Prepare operational reports, outage summaries, root cause documentation, and status briefings.
• Assist with release support, deployment verification, and production readiness activities.
• Support disaster recovery exercises, continuity of operations activities, and operational testing.
• Maintain operational procedures, runbooks, SOPs, and knowledge-base articles.
• Participate in on-call support and after-hours operational activities when required.

Skills

IT operations

Production support

Incident management

Ticketing systems

Customer support

Communication skills

Education

Bachelor's degree in information systems or computer science

Tools

Jira Service Management

ServiceNow

Remedy

Job description

Description

Position Summary:

Inadev is seeking an experienced Operations Support Specialist to support the SEC's Legacy EDGAR environment. The candidate will provide operational support, incident management, user assistance, production monitoring, problem resolution, and coordination across technical and business stakeholders. The role requires familiarity with SEC systems, operational processes, and help desk functions supporting mission-critical federal systems.

Key Responsibilities:

• Provide Tier 1 and Tier 2 operational support for Legacy EDGAR systems and related SEC applications.
• Monitor production environments, system alerts, batch jobs, interfaces, and operational dashboards.
• Analyze incidents, troubleshoot application and infrastructure issues, and coordinate resolution with technical teams.
• Support ISS/Help Desk activities, including ticket intake, triage, prioritization, escalation, and closure.
• Track incidents, service requests, problem reports, and operational trends using ticketing systems.
• Coordinate with SEC stakeholders, developers, database administrators, infrastructure teams, and cybersecurity personnel during incident response activities.
• Prepare operational reports, outage summaries, root cause documentation, and status briefings.
• Assist with release support, deployment verification, and production readiness activities.
• Support disaster recovery exercises, continuity of operations activities, and operational testing.
• Maintain operational procedures, runbooks, standard operating procedures (SOPs), and knowledge-base articles.
• Participate in on-call support and after-hours operational activities when required.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin

INTEGRITY AND COMPLIANCE NOTICE:

All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.

For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.

Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.

Requirements

Non-Technical Requirements:

• Must be a U.S. Citizen.
• Must be willing to work a HYBRID Schedule (3-4 Days) in Reston, VA & client locations in the Washington D.C. area as required.
• Ability to pass a 7-year background check and obtain/maintain a U.S. Government Clearance
• Strong communication and presentation skills.
• Must be able to prioritize and self-start.
• Must be adaptable/flexible as priorities shift.
• Must be enthusiastic and have passion for learning and constant improvement.
• Must be open to collaboration, feedback and client asks.
• Must enjoy working with a vibrant team of outgoing personalities.

Required Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• 3+ years of IT operations, production support, service desk, or help desk experience.
• Experience supporting federal agencies or federal contractors.
• Knowledge of incident management, problem management, and service desk operations.
• Experience using ticketing systems such as Jira Service Management, ServiceNow, Remedy, or equivalent.
• Strong troubleshooting and customer support skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications:

• Experience supporting SEC environments, EDGAR, SEC.gov, or financial regulatory systems.
• Familiarity with ITIL processes and best practices.
• Experience with application monitoring and production operations tools.
• Understanding of database concepts and SQL queries.
• Knowledge of cybersecurity and continuous monitoring practices.
• ITIL Foundation certification.

Desired Skills:

• Incident Management
• Production Support
• Operations Monitoring
• Root Cause Analysis