Hybrid EDGAR Operations & Incident Specialist

Socket.dev; Reston (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Inadev Corporation seeks an experienced Operations Support Specialist to assist the SEC Legacy EDGAR environment. You will provide Tier 1/2 support, monitor production, analyze incidents, and coordinate resolution with technical teams in a hybrid Reston-based role.

Key responsibilities include incident tracking, producing reports, and supporting release readiness and disaster recovery activities. Strong communication and security clearance eligibility are essential for this federal contractor

Qualifications

• Bachelor's degree in information systems, CS, business, or related field.
• 3+ years of IT operations, production support, service desk, or help desk experience.
• Experience supporting federal agencies or federal contractors.
• Knowledge of incident management, problem management, and service desk operations.
• Experience using ticketing systems such as Jira Service Management, ServiceNow, Remedy, or equivalent.
• Strong troubleshooting and customer support skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a Public Trust clearance.

Responsibilities

• Provide Tier 1 and Tier 2 operational support for Legacy EDGAR systems and related SEC applications.
• Monitor production environments, system alerts, batch jobs, interfaces, and operational dashboards.
• Analyze incidents, troubleshoot application and infrastructure issues, and coordinate resolution with technical teams.
• Support ISS/Help Desk activities, including ticket intake, triage, prioritization, escalation, and closure.
• Track incidents, service requests, problem reports, and operational trends using ticketing systems.
• Coordinate with SEC stakeholders, developers, database administrators, infrastructure teams, and cybersecurity personnel during incident response activities.
• Prepare operational reports, outage summaries, root cause documentation, and status briefings.
• Assist with release support, deployment verification, and production readiness activities.
• Support disaster recovery exercises, continuity of operations activities, and operational testing.
• Maintain operational procedures, runbooks, SOPs, and knowledge-base articles.
• Participate in on-call support and after-hours operational activities when required.

Skills

IT operations

Production support

Incident management

Ticketing systems

Customer support

Communication skills

Education

Bachelor's degree in information systems or computer science

Tools

Jira Service Management

ServiceNow

Remedy

Job description

Inadev Corporation seeks an experienced Operations Support Specialist to assist the SEC Legacy EDGAR environment. You will provide Tier 1/2 support, monitor production, analyze incidents, and coordinate resolution with technical teams in a hybrid Reston-based role.

Key responsibilities include incident tracking, producing reports, and supporting release readiness and disaster recovery activities. Strong communication and security clearance eligibility are essential for this federal contractor