Operations Support Specialist

Keller Logistics Group; Defiance (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Keller Logistics Group in Defiance, OH is seeking an Operational Support Specialist to provide administrative and technical support across the Dedicated Services Division. The role focuses on streamlining processes, coordinating tasks, managing resources, and boosting productivity as the division grows toward an operations manager role.

You will assist management with records, reports, and new systems implementation; coordinate with maintenance, safety, recruiting, IT, finance, and HR; monitor

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office Suite and related software.

Responsibilities

• Provide administrative support to management, maintain records, and create reports.
• Assist with implementing new processes and systems, ensuring smooth transitions.
• Coordinate with maintenance, safety, recruiting, IT, finance, and HR for integrated operations.
• Monitor performance data, identify trends, and recommend improvements.
• Provide technical support and training to users.
• Continuously monitor and improve processes to cut costs and boost efficiency.
• Identify and mitigate operational risks.
• Ensure projects stay on track and handle operational admin tasks.
• Step in to manage operations during PTO and learn the division to grow into an operations manager.

Skills

Organizational skills

Multitasking

Communication skills

Teamwork

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

The Operational Support Specialist plays a crucial role in ensuring the smooth and efficient functioning of the Dedicated Services Division. This position focuses on providing administrative and technical support to various departments, helping to streamline processes and improve overall productivity. By assisting in the coordination of tasks and managing resources, the Operational Support Specialist directly contributes to achieving business goals and enhancing the organization’s performance. This is a growth position with the goal of moving into an operations manager role as the division expands.

Primary Job Responsibilities and Expectations

• Provide administrative support to the Dedicated Services management team, including maintaining records and creating reports.
• Assist with the implementation of new processes and systems, ensuring smooth transitions and addressing any issues promptly.
• Coordinate with other departments such as maintenance, safety, recruiting, IT, finance, and human resources to ensure integrated and efficient operations.
• Monitor and analyze performance data to identify trends and issues, making recommendations for improvements.
• Provide technical support, including troubleshooting and resolving technical issues, and offering training and support to users.
• Continuously monitor and improve processes to increase efficiency and reduce costs.
• Identify and mitigate risks that could impact operations.
• Ensure projects are staying on track and assist in operational administrative work.
• Step in to manage operations when other team members are on PTO, learning how the division operates to eventually move into an operations manager role as the division grows.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Special Requirements

• Must be at least 21 years of age or older.
• Must be willing to work overtime, holidays, and weekends as requested by supervisor.
• Must be able to be on call outside of office hours