Operations Support Specialist

Gogridsource; Charlotte (NC); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

PTO

401k Plan

Paid sick leave

Job summary

GridSource is seeking an organized Operations Support Specialist to back our underground fiber construction operations in the Charlotte market. This back-office role manages deliverables, photos, as-builts, production data, and project documentation to turn field work into accepted deliverables and invoices.

You will handle daily admin tasks, maintain filing systems, coordinate facility services, and support invoicing and reporting. This is a hybrid position with some remote days.

Qualifications

• Must pass background check and drug test.
• This is a non-exempt position.
• Hybrid schedule: 2–3 days remote.
• Charlotte, NC location.

Responsibilities

• Receive daily field deliverables from supervisors, foremen, and crews, including site photos, redlines and as-builts, fiber sequentials, test results, and daily reports.
• Review every deliverable for completeness and accuracy against customer requirements before submission; follow up with field leaders to fix gaps, missing photos, or errors quickly.
• Enter daily production quantities (footage, units, and tasks completed) into tracking systems and customer portals accurately and on time.
• Build and maintain closeout packages for each build package or work order, and submit them to the customer on schedule.
• Maintain an organized, searchable filing system for all project documentation, permits, and records.
• Track the status of every deliverable from field to submission to customer acceptance, and flag anything that is late, rejected, or at risk.
• Reconcile production quantities with field reports and support the invoicing process, making sure billed quantities are backed by complete documentation.
• Prepare recurring production and deliverables reports for construction leadership.
• Support general project administration: purchase orders, permit records, crew and timesheet paperwork, and correspondence with customers and vendors.
• Order and stock office and break-room supplies within budget.
• Source, select, and schedule facility service vendors such as housekeeping and landscaping; collect quotes and recommend vendors for approval.

Skills

Organizational skills

Data entry

Administrative support

Attention to detail

Job description

Operations Support Specialist
Project Coordinator Charlotte , North Carolina Direct Hire Nov 11, 2026

GridSource is seeking a highly organized Operations Support Specialistto support our underground fiber construction operations in the Charlotte market. This is a back-office role and the hub for everything the field produces on paper: photos, as-builts, fiber sequentials, production quantities, and the project documentation that turns completed work into accepted deliverables and invoices.

About 90% of the role is collecting, checking, organizing, and submitting project deliverables and production data, and handling the administrative work that goes with them. The remaining 10% is office compliance: keeping the office supplied and making sure facility vendors such as housekeeping and landscaping are selected, scheduled, and paid.
Must pass a background check and drug test
This is a non-exempt position
Hybrid schedule: Monday-Friday |2-3 days work from home | OT as needed

Key Responsibilities

Receive daily field deliverables from supervisors, foremen, and crews, including site photos, redlines and as-builts, fiber sequentials, test results, and daily reports.

Review every deliverable for completeness and accuracy against customer requirements before submission; follow up with field leaders to fix gaps, missing photos, or errors quickly.

Enter daily production quantities (footage, units, and tasks completed) into tracking systems and customer portals accurately and on time.

Build and maintain closeout packages for each build package or work order, and submit them to the customer on schedule.

Maintain an organized, searchable filing system for all project documentation, permits, and records.

Track the status of every deliverable from field to submission to customer acceptance, and flag anything that is late, rejected, or at risk.

Reconcile production quantities with field reports and support the invoicing process, making sure billed quantities are backed by complete documentation.

Prepare recurring production and deliverables reports for construction leadership.

Support general project administration: purchase orders, permit records, crew and timesheet paperwork, and correspondence with customers and vendors.

Office Compliance & Facility Administration (~10%)

Order and stock office and break-room supplies within budget.

• Source, select, and schedule facility service vendors such as housekeeping and landscaping; collect quotes and recommend vendors for approval.

What We Offer

• Paid Time Off (PTO)
• 401k Plan
• Paid sick leave in accordance with any applicable state or municipal laws

GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members and veterans are encouraged to apply. GridSource is committed to hiring, recruiting, and promoting associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran status. GridSource is an affirmative action equal opportunity employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act.