Operations Support Specialist

Carriage Services; Atascocita (TX); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Carriage Services is seeking an Operations Support Specialist to provide operational and technical support to funeral home and cemetery staff across the company. You will troubleshoot system issues, deliver training, and help maintain process documentation to ensure consistency.

This role involves collaborating with Operations, Accounting, IT and other departments, creating user guides, and generating reports while upholding regulatory requirements across contracts in the funeral and cemetery

Qualifications

• Bachelor's degree preferred or equivalent combo of education and experience.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude and ability to learn multiple business systems.
• Experience with Microsoft Office, especially Excel and Word.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a fast-paced environment.
• Willingness to travel as needed.

Responsibilities

• Provide operational and technical support for company business systems.
• Troubleshoot system and process issues and escalate when appropriate.
• Assist employees with questions on business processes, policies, and system functionality.
• Create and maintain user guides, reference materials, and process documentation.
• Deliver training on business systems and operational procedures.
• Support system enhancements, projects, and new business implementations.
• Assist with integration and system support for newly acquired locations.
• Coordinate with Operations, Accounting, IT, and Programming to resolve issues.
• Ensure compliance with funeral and cemetery regulations and related requirements.
• Generate reports and analyze information for process improvement.
• Provide excellent customer service while managing multiple priorities.
• Perform other duties and special projects as assigned.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

Operations Support Specialist At Carriage Services we are united by our purpose of creating premier experiences through innovation empowered partnership and elevated service As a member of our team youll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession Join us on this exciting journey as we continue to shape the future of our industry Carriage Services is an equal opportunity employer The Operations Support Specialist provides operational and technical support to funeral home and cemetery employees across the company This role assists with day to day business operations by troubleshooting system issues providing user support and training documenting processes and helping ensure operational consistency across the organization

Compensation 60000 65000 per year

Job Type Monday Friday work from home on Fridays

Location 3040 Post Oak Blvd

Essential Responsibilities

• Provide operational and technical support for company business systems
• Troubleshoot system and process issues and escalade when appropriate
• Assist employees with questions related to business processes policies and system functionality
• Create and maintain user guides reference materials and process documentation
• Deliver virtual and in person training on business systems and operational procedures
• Support system enhancements operational projects and new business implementations
• Assist with integration and system support for newly acquired locations
• Partner with Operations Accounting IT Programming and other departments to resolve issues
• Maintain knowledge of any legal requirements regulations federal state and local as it relates to areas of support Ie funeral and cemetery regulations regarding contracts
• Ensure the teams we support are informed of requirements and operationally compliant
• Generate reports analyze information and identify opportunities for process improvement
• Provide exceptional customer service while managing multiple priorities
• Perform other duties and special projects as assigned

Qualifications

• Bachelors degree preferred or equivalent combination of education and experience
• Strong customer service communication and problem solving skills
• Technical aptitude with the ability to learn and support multiple business systems
• Experience using Microsoft Office including Excel and Word
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a fast paced environment
• Willingness to travel as needed