Operations Support Specialist

Cydcor; Agoura Hills (CA); Hybrid; USD 33,062 - 44,083; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Generous PTO

Job summary

Cydcor is seeking an Operations Specialist to support Compliance, Sales Quality and Service Innovation teams. This role acts as a liaison, performs audits, reviews lead requests, and helps improve workflows in a fast-paced environment.

The ideal candidate is highly organized, detail‑oriented, and able to work independently with strong communication. Hybrid schedule with in-office Monday–Thursday, Fridays optional remote, and company benefits.

Qualifications

• 2-3 years of administration and coordination experience with cross‑functional collaboration.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• High accountability and reliability.
• Ability to work independently with minimal supervision.
• Capable of managing multiple assignments with tight deadlines.
• Team‑oriented and able to deliver quality work on schedule.
• Ability to understand and interpret rules and processes.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as single point of contact with internal Operations to support field networks.
• Monitor ad-hoc tasks and system exceptions; resolve issues.
• Identify training opportunities and participate in audits and reports.
• Diagnose data anomalies and help implement resolutions.
• Support projects and post-implementation tasks as needed.
• Recommend improvements to workflow and performance of operations.
• Adhere to all safety rules and company policies.
• Maintain regular attendance and reliability.

Skills

Detail oriented

Strong communication

Accountability

Independent work

Time management

Team player

Education

Bachelor’s Degree (preferred)

Tools

Microsoft Office Suite

Salesforce (preferred)

Job description

Hybrid – In Office: Monday – Thursday

Primary Purpose

The Operations Specialist is a liaison and administrative role that supports the day-to-day responsibilities for Compliance, Sales Quality and Service Innovation teams, assisting in various assignments, including but not limited to auditing and reviewing lead requests. The ideal person is detail-oriented, highly organized, self-motivated, and a strong team player who thrives in a fast-paced environment.

Primary Duties and Responsibilities

• Serve as the single point of contact and work with internal Operations department to support the outside field network.
• Monitor and resolve ad-hoc assignments and system exceptions.
• Identify and elevate training opportunities found for the Operations teams and outside field network.
• Monitor and diagnose system issues, identifying data anomalies and seeking resolution.
• Provide support to operations projects as needed, which may include generating ad-hoc reports, audits, and assisting in post‑implementation support.
• Recommend and support initiatives to improve the overall workflow and performance of marketing operations.
• Other duties as assigned based on departmental needs.
• Conform with and abide by all regulations, policies, work procedures, instructions, and all safety rules.
• Exhibit regular, reliable, punctual, and predictable attendance.
• Proactively identify opportunities for process and performance improvement across Operations and the outside field network, apply strong critical thinking, and turn insights into action.

Required Qualifications

• 2-3 years of administration and coordination experience in roles that require inter‑departmental collaboration.
• Exceptional organizational skills and attention to detail.
• Good professional communication skills (verbal and written).
• Strong sense of accountability.
• Capability to work independently with minimal supervision.
• Ability to manage and prioritize multiple assignments with tight deadlines.
• Team‑orientated, producing quality work and meeting strict deadlines.
• Ability to understand and interpret rules and processes.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications

• Salesforce experience preferred.
• Bachelor’s Degree preferred.
• Familiarity with basic coding and/or leveraging AI tools to streamline tasks or improve efficiency is considered a plus.

Why You’ll Love Working Here

• Starting at $24/hour + BONUS
• Hybrid flexibility: Fridays remote
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Career development opportunities in a growing organization

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.