Operations Support - Puyallup, WA

Novo Building Products; Puyallup (WA); On-site; USD 50,428 - 65,556; Full time

Job summary

Novo Building Products in Puyallup, WA is looking for an Operations Support professional. This role involves overseeing the day-to-day operations of the warehouse, including inventory management, scheduling, and customer order fulfillment.

The ideal candidate will have strong organizational skills, effective communication abilities, and prior experience in warehouse or customer service. This full-time position offers a supportive work environment and potential for growth.

Qualifications

• 18 years or older.
• Ability to communicate efficiently with all levels of employees.
• 3-5 years’ experience in warehouse/distribution is preferred.

Responsibilities

• Ensure compliance with health, safety, and environmental policies.
• Manage priorities between sales and operations transparently.
• Support warehouse operations including inventory management.

Skills

Ability to maintain compliance with DOT

Computer skills (Word, Excel, Access, Outlook)

Effective communication skills

Organizational skills

Multi-tasking ability

Education

High School Diploma or GED

Tools

Order picker

Stand-up reach truck

Sit-down lift truck

Job description

Job Details

Level: Experienced

Location: Puyallup, WA

Position Type: Full Time

Salary Range: $50,428.00 - $65,556.00

Shift: Monday-Friday 6am-4pm

Position Summary

The Operations Support position will be responsible for executing all day-to-day duties required to support the operation of the assigned facility. A hands‑on position, Operations Support will assist with all aspects of the warehouse operations including manufacturing planning/scheduling, reporting, support of the customer service and inventory functions, customer order fulfillment, cycle counting, and other duties as assigned by leadership.

Essential Responsibilities

• Ensures compliance with health, safety and environmental policies, rules and regulations and provides coaching and development and communicates SOP non‑conformance to the Operations Manager on a timely basis.
• Ensures all tasks take place in a safe and accurate way following established safety protocols and SOPs.
• Uses judgement and keeping the best interests of the company in mind, manages competing priorities between sales and operations that are transparent to the customer and support a team approach.
• Provides guidance, support, and motivation to other warehouse employees.
• Guarantees completes accurate, timely and well communicated transactions that support the inventory financial and location accuracy goals. This includes movement of product from the warehouse to support production, order fulfillment and performing properly documented adjustments as needed.
• Procures special order inventory from other L.J. Smith sites.
• Creates, enters, and receives purchase and warehouse transfer orders in a timely and efficient manner.
• Ensures company assets are safeguarded and expenses contained to better ensure facility profitability and efficiency goals are met.
• Pulls material for orders using an order picker, stand‑up reach truck or sit‑down lift truck.
• Delivery of orders using the non‑CDL company truck.
• Serves as a back up to their supervisor when required.
• May provide master schedule and work orders/VA’s for products to be manufactured to production areas so that optimal run sequences and efficiencies can be achieved.
• Obtains information on production activity, prepares summary production reports and ensures master schedule is maintained.
• Quotes products as requested by CSRs and/or customers, and if applicable, creates new products, calculates, and communicates costs to Ohio‑based product specialist.
• Performs warehouse/distribution and customer service activities ensuring communications are thorough, professional, and timely within the organization and with the customer.
• Performs other related duties as assigned.

Basic Qualifications

• 18 years or older
• High School Diploma or GED equivalent.
• Ability to maintain the necessary compliance with DOT to permit driving of the non‑CDL company delivery truck.
• Obtain and maintain the required training for PIT operation and certification.
• Functional knowledge of computer skills, including Microsoft Word, Excel, Access, Outlook.
• Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form.
• Capacity to multi‑task with speed and accuracy while also prioritizing tasks.
• Ability to maintain excellent organizational skills.

Preferred Qualifications

• 3–5 years’ experience in warehouse/distribution, inventory management; prior customer service experience a plus.
• Previous experience in the millwork industry.

Travel Requirements

No travel requirements.

Physical Requirements

• Able to withstand exposure to seasonal weather elements and wood dust.
• 100%: Stand, handle or feel, squeeze or grasp.
• 80%: Reaching with hands and arms, depth perception.
• 50%: Walk, repetitive motion, operate moving equipment.
• 50%: Working bent at waist, stoop, kneel, crouch, bending or twisting.
• Lift, push or pull up to 50 lbs. without assistance.
• Lift, push or pull 75-100 lbs. with assistance.