Operations Support (Public Benefits Specialist, Entry)

Oregon Department of Human Services; Grants Pass, Northern (OR, KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Employee Resource Groups

COLA (Cost of Living Adjustments)

Salary increases

Benefits package

PSLF eligibility

Job summary

The Oregon Department of Human Services is seeking an Operations Support (Public Benefit Specialist, Entry) to provide front desk help, answer calls, guide clients to services, distribute mail, schedule appointments, and manage documents. The role requires accuracy, strong communication, and a welcoming environment for the public.

Candidates should have two years of reception or an associate degree with six months of relevant experience, and be prepared for a Monday–Friday, 8 am–5 pm PT schedule

Qualifications

• Two years of reception or call center experience with high-volume work.
• An associate degree in Behavioral or Social Science or closely related field with six months in busy reception/call center.
• Equivalent combination of education, training, and experience.

Responsibilities

• Greet clients and provide front-desk support.
• Answer phones, route inquiries, and manage emails.
• Process mail, scheduling, and distribution of documents.
• Review applications and ensure completeness and accuracy.
• Document interactions using ONE and TRACS systems.

Skills

Customer service experience

Data entry

Attention to detail

Written and verbal communication

Education

Associate degree in Behavioral/Social Science

Tools

ONE system

TRACS system

Job description

**Job Description:****The** **Oregon Department of Human Services** **is proud to be an Equal Opportunity Employer.** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. **Opportunity awaits!**Join our team as a **Operations Support (Public Benefit Specialist, Entry)**, where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. **Summary of Duties**As an **Operations Support**, you will:* Provide front desk help, answer phone calls, and guide clients to the right services.* Distribute mail, handle case transfers, and manage emails.* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards.* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.* Document all interactions and records through the ONE and TRACS system.* Create a welcoming environment for the public through various forms of communication.* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.* Use various computer systems and databases to manage information for the agency and clients. **Minimum Qualifications*** Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); **OR*** An associate degree in a Behavioral Science, Social Science or a closely related field **AND** six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; **OR**An equivalent combination of education, training, and experience relative to the class concept. **Essential Attributes**We are looking for candidates with:* Experience completing work with attention to detail and accuracy.* Experience providing customer service focused on positive relationships and inclusive support.* Experience communicating clearly and effectively, both in writing and verbally, with diverse audiences.* Experience organizing tasks and managing time effectively to meet deadlines.* Experience using technology and tools to accurately input, retrieve, and manage information. **Working Conditions*** Duties for this role will be performed in the local office.* The work schedule is **Monday to Friday, 8 am to 5 pm PT**.* You may interact with individuals experiencing trauma or emotional distress, and there may be times when individuals have difficulty managing their emotional responses.* You may meet situations requiring quick decision making to ensure your safety or the safety of others. **Attention all candidates!****Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.** Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.* **Your application materials are used to determine your starting salary range.** Please ensure that all education and experience you would like considered are included in your application materials. **Note:** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.* **The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.* **Artificial Intelligence (AI) Usage:** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. **Background Checks and Requirements*** If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. **Benefits*** ODHS Employee Resource Group communities that promote shared learning.* Cost of Living Adjustments.* Annual salary increases (until you reach the top of the listed salary range).* Amazing benefits package.* Possible eligibility for the Public Service Loan Forgiveness Program. **Employment Preference****Veterans’ and Oregon National Guard preference:*** Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. **General Information*** This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).* This recruitment may be used to fill future vacancies in the same classification. **Contact Information**Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions. Please include the job requisition number: **REQ-207235**.* **Recruiter:** Amanda Alvarado.* **Email:** [e-mail]* **Phone (call or text):** 541-709-8695.