Operations Support - Mustang, OK

WEL Companies; Mustang (OK); On-site; USD 40,000 - 54,000; Full time

Job summary

WEL Companies in Mustang, Oklahoma, is seeking an Operations Support Representative to coordinate daily transportation operations across planning, driver support, and customer service. The role requires real-time issue resolution, proactive communication, and strong decision-making to keep freight planned, executed, and delivered on time, with attention to safety, compliance, and service performance.

The candidate will monitor shipments, guide drivers, and work with dispatch to recover service,

Qualifications

• Requires 3+ years in transportation.
• AS400 experience a plus; proficient with Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Plan and assign freight to drivers to meet service requirements.
• Monitor shipments and driver performance for on-time service.
• Communicate proactively with drivers, dispatch, and customers.
• Resolve real-time issues to minimize impact on customers.
• Support next-day planning and adjust schedules as needed.

Skills

Communication

Teamwork

Attention to detail

Decision making

Education

High School Diploma

Associate degree in Logistics/Business

Tools

AS400

Microsoft Office

Job description

POSITION SUMMARYThe Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.ESSENTIAL FUNCTIONSPlan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiencyProvide clear direction and support to drivers to ensure safe, compliant, and on-time executionMonitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilizationCommunicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptionsIdentify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customersServe as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolutionAnalyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standardsCollaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitmentsSupport overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift endPerform additional duties as assigned to support operational needsReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.SKILLS & ABILITIESEducation:High School Diploma or equivalent; requiredAssociate degree (Logistics, Business Management, or relatable field); preferredExperience:3 plus years of experience in the transportation industry.AS400 experience; a plusComputer Skills:Knowledge of Microsoft Office software products and Windows.Ability to learn and use proprietary software.Advanced keyboarding skills.Essential Skills:Excellent oral and verbal communication skills.Experience working in a team environment.Strong attention to detail.PHYSICAL DEMANDSN (Not Applicable)Activity is not applicable to this position.O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs./day)Physical DemandsLift/CarryPush/PullStandF10 lbs. or lessF12 lbs. or lessFWalkF11-20 lbs.O13-25 lbs.OSitC21-50 lbs.O26-40 lbs.OManually ManipulateC51-100 lbs.N41-100 lbs.NReach OutwardFOver 100 lbs.NReach Above ShoulderFClimbNCrawlNSquat or KneelOBendOOther Physical Requirements•Vision (Near, Distance, Color, Peripheral, Depth)•Sense of Sound - normalWORK ENVIRONMENTAn office environment in a controlled atmosphere buildingWEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.