Operations Support Manager

Cohen-Esrey; Remote; USD 60,000 - 65,000; Full time

Job summary

A leading housing development company is seeking an Operations Support Manager to lead property teams and ensure customer fulfillment. The ideal candidate will have extensive experience in affordable housing, with a focus on Tax Credit and HUD/Project-Based Section 8 projects. This role requires up to 80% travel across multiple states. Competitive salary between $60,000 - $65,000 is offered. Join a dynamic team committed to building thriving communities.

Benefits

Paid Time Off

Paid Holidays

Voluntary Life and Disability Benefits

401(k) + company match

Education Reimbursement

Referral Bonus Program

Qualifications

• 4+ years of experience in a supervisory role in the Multi-Family industry.
• Experience in affordable housing and customer satisfaction.
• Ability to travel extensively (up to 80%).

Responsibilities

• Build and lead a motivated team of Property Managers.
• Assist Regional Vice-President with special projects.
• Ensure customer satisfaction and resolve resident concerns.
• Enhance relationships with partners and maximize financial performance.
• Adhere to guidelines of applicable government programs.
• Perform quarterly file audits.
• Assist Property Managers with marketing and retention.
• Monitor and prepare financial data.

Skills

Tax Credit and HUD/Project-Based Section 8 experience

RealPage products

MS Office

Customer satisfaction

Building positive team environments

Education

4-year degree or equivalent experience in the Multi-Family industry

Job description

Position: Operations Support Manager - Midwest

Location: Cedar Rapids, IA

Job Id:[OPS-Midwest]

# of Openings:1

Operations Support Manager - Midwest

Looking for a FUN and challenging new career opportunity with an EXCELLENT company? Cohen-Esrey Communities, LLC is currently seeking an Operations Support Manager with Tax Credit and HUD/Project-Based Section 8 experience, to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team interaction. This position requires 80% travel. Come join our team and experience our AMAZING culture! Qualified candidates must live in Nebraska, Kansas, Iowa, Colorado, Missouri, or South Dakota.

Company Overview

Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately ninety properties in fourteen states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!

• Paid Time Off
• Paid Holidays
• Voluntary Life and Disability Benefits
• 401(k) + company match
• Education Reimbursement
• Referral Bonus Program

Responsibilities Include

• Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.
• Assist Regional Vice-President (RVP) with special projects.
• Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
• Owner Liaison – Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
• Adhering to all guidelines within all applicable government programs.
• Performing quarterly file audits and ensuring discrepancies are corrected.
• Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
• Monitor, coordinate and prepare all financial data.

Qualifications

• 4-year degree or (4+ years) commensurate experience in the Multi-Family industry in a supervisory role
• Affordable housing experience.
• Tax Credit and HUD/Project-Based Section 8 experience
• Experience using RealPage products and MS Office.
• Ability to travelextensively(up to 80%) to local and out of state property locations as necessary.

Compensation

Compensation* $60,000 - $65,000
*The base range may be adjusted based on specific location of the applicant. Final agreed upon compensation is based upon individual qualifications and experience.

To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.