Operations Support Manager

Cohen-Esrey; Omaha (NE); On-site; USD 55,000 - 65,000; Full time

Job summary

Cohen-Esrey Communities is seeking an Operations Support Manager to ensure excellence in customer fulfillment across properties. This role involves extensive travel and demands experience in affordable housing and supervisory roles. Join a company that values culture and community.

Benefits

Paid Time Off

Paid Holidays

Medical/ Dental/ Vision

401(k) + company match

Education Reimbursement

Referral Bonus Program

Qualifications

• 4+ years experience in the Multi-Family industry in a supervisory role.
• Affordable housing experience.

Responsibilities

• Building a team of highly-capable Property Managers.
• Ensuring customer satisfaction through the property team.
• Monitoring and preparing all financial data.

Skills

Customer Satisfaction

Team Building

Relationship Management

Education

4-year degree

Tools

RealPage

MS Office

Job description

Looking for a FUN and challenging new career opportunity with an EXCELLENT company? Cohen-Esrey Communities, LLC is currently seeking an Operations Support Manager with Tax Credit and HUD/Project-Based Section 8 experience, to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team interaction. This position requires 90% travel. Come join our team and experience our AMAZING culture!

Company Overview

Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately ninety properties in fourteen states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!

Benefits

• Paid Time Off
• Paid Holidays
• Medical/ Dental/ Vision
• Voluntary Life and Disability Benefits
• 401(k) + company match
• Education Reimbursement
• Referral Bonus Program
  
  

Responsibilities Include

• Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.
• Assist Regional Vice-President (RVP) with special projects.
• Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
• Owner Liaison – Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
• Adhering to all guidelines within all applicable government programs.
• Performing quarterly file audits and ensuring discrepancies are corrected.
• Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
• Monitor, coordinate and prepare all financial data.
  
  

Qualifications

• 4-year degree or (4+ years) commensurate experience in the Multi-Family industry in a supervisory role
• Affordable housing experience.
• Tax Credit and HUD/Project-Based Section 8 experience
• Experience using RealPage products and MS Office.
• Ability to travel extensively (75%) to local properties, Illinois, Iowa, Nebraska, and South Dakota property locations as necessary.
  
  

Compensation* $55,000 - $65,000

• The base range may be adjusted based on specific location of the applicant. Final agreed upon compensation is based upon individual qualifications and experience.
  
  

To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.