Operations Support Manager

6234-Johnson & Johnson Surgical Vision Inc. Legal Entity

Jacksonville (FL)

On-site

USD 95,000 - 140,000

Full time

3 days ago

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Job summary

Johnson & Johnson in Jacksonville, FL, is seeking an Operations Support Manager to lead Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. You will drive preventive maintenance, calibration programs, and cost controls while ensuring safety and compliance across facilities.

The role requires 5+ years in operations with CMMS/WMS/ERP experience, strong leadership, and a focus on continuous improvement through Lean/Six Sigma methods.

Qualifications

Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
5+ years of progressive experience in operations, warehouse management, and maintenance/calibration; management or supervisory experience preferred.
Hands-on experience with CMMS, WMS, and ERP systems.
Strong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management.
Familiarity with regulatory frameworks (GMP, ISO) is a plus.
Excellent leadership, communication, problem-solving, and organizational skills.
Preferred technical background (mechanical/electrical) or certification in maintenance/industrial trades.
Experience with Lean, Six Sigma, TPM, or reliability engineering approaches.
Proven vendor negotiation and contract-management skills.

Responsibilities

Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards.
Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime.
Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures.
Produce regular operational reports and present performance metrics to leadership.

Skills

Leadership

Communication

Problem solving

Organizational skills

Lean

Six Sigma

TPM

Reliability engineering

Vendor negotiation

Contract management

Education

Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field

Tools

CMMS

WMS

ERP systems

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow,and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Supply Chain Manufacturing • Job Sub Function: Manufacturing Assembly • Job Category: People Leader • All Job Posting Locations: Jacksonville, Florida, United States of America

The Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control.

Key Responsibilities

Warehouse & Shipping

Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards.
Manage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment.
Ensure compliance with all shipping regulations, labeling, and documentation requirements.
Implement and enforce health, safety, and housekeeping standards in the warehouse.
Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance.
Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability.

Maintenance & Calibration (Including Spare Parts)

Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
Own the calibration program for test, measurement, and process control equipment—develop schedules, execute or manage vendors, and ensure traceable documentation.
Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs.
Source and manage relationships with service vendors, calibration labs, and spare‑parts suppliers; oversee contracts and SLAs.
Drive root‑cause analysis and reliability improvement initiatives (RCA, FMEA, TPM).
Maintain accurate maintenance and calibration records to support audits and regulatory compliance.

Leadership & Team Development

Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
Promote cross‑training and skill development to increase team flexibility.
Foster a safety‑first culture and lead regular safety and training programs.

Compliance, Quality & Continuous Improvement

Ensure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry‑specific requirements).
Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures.
Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels.
Produce regular operational reports and present performance metrics to leadership.

Key Performance Indicators (KPIs)

On‑time shipments and delivery accuracy
Inventory accuracy and stockout rate
Equipment uptime / meantime between failures (MTBF)
Preventive maintenance completion rate and backlog
Calibration completion on schedule with documented traceability
Spare‑parts service‑level and inventory turnover
Safety incident rate / corrective actions closed

Qualifications

Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
5+ years of progressive experience in operations, warehouse management, and maintenance/calibration; management or supervisory experience preferred.
Hands‑on experience with CMMS, WMS, and ERP systems.
Strong knowledge of preventive maintenance, calibration practices, spare‑parts management, and vendor management.
Familiarity with relevant regulatory frameworks (industry‑specific: e.g., GMP, ISO) is a plus.
Excellent leadership, communication, problem‑solving, and organizational skills.
Preferred Technical background (mechanical/electrical) or certification in maintenance/industrial trades.
Experience with Lean, Six Sigma, TPM, or reliability engineering approaches.
Proven vendor negotiation and contract‑management skills.

Other

Up to 50% travel in the first 6-9 months.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Required Skills

Required Skills: Preferred Skills: