Operations Support Manager

Socket.dev; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Socket.dev in Durham, NC is seeking an Operations & Administrative Manager to coordinate administrative, logistics, fleet, HR and office functions. The role requires strong organization, independence, and the ability to balance priorities in a fast-paced environment.

This in-office position at our Durham headquarters requires relocation at the candidate's own expense for non-local applicants and offers the chance to drive process improvements across multiple operations domains.

Qualifications

• Minimum of 1 year of administrative, office, operations, logistics, or related experience.
• Strong proficiency in Microsoft Outlook, Word, and Excel
• Outstanding organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities and meet deadlines with minimal supervision
• High level of professionalism, confidentiality, and attention to detail
• Strong problem-solving skills and a proactive approach to work

Responsibilities

• Provide administrative support to company leadership and operational teams
• Manage company correspondence, including mail, email, phone messages, and general inquiries
• Maintain office, warehouse, and employee supply inventories
• Organize and maintain physical and electronic records
• Assist with employee onboarding and offboarding activities
• Handle sensitive and confidential information with professionalism and discretion
• Serve as a professional point of contact for employees, vendors, customers, and business partners
• Coordinate and track vehicle maintenance schedules, fleet records, expenses, invoices, and documentation
• Assist with fleet logistics, towing requests, service appointments, and operational support needs
• Monitor communications related to collection sites, field operations, maintenance needs, and priority issues
• Maintain accurate records within company databases, spreadsheets, and operational systems
• Generate reports and assist with invoicing, data entry, and operational tracking
• Support process improvements that increase efficiency and organization
• Assist with employee documentation and personnel record maintenance
• Support hiring, onboarding, equipment assignment, and payroll-related administrative functions
• Help ensure accurate recordkeeping and compliance with company procedures

Job description

The Operations & Administrative Manager serves as a critical member of our support team, helping ensure the efficient operation of our administrative, logistics, fleet, HR, and office functions.

The ideal candidate is highly organized, detail-oriented, comfortable working independently, and capable of balancing multiple priorities in a fast-paced environment. This role is perfect for someone who enjoys problem-solving, improving processes, and helping an organization run smoothly.

This is an in-office position based at our Durham, NC headquarters. Remote work is not available. Candidates outside the area must be willing to relocate at their own expense.

Key Responsibilities:

Administrative & Office Operations

• Provide administrative support to company leadership and operational teams
• Manage company correspondence, including mail, email, phone messages, and general inquiries
• Maintain office, warehouse, and employee supply inventories
• Organize and maintain physical and electronic records
• Assist with employee onboarding and offboarding activities
• Handle sensitive and confidential information with professionalism and discretion
• Serve as a professional point of contact for employees, vendors, customers, and business partners

Operations, Fleet & Logistics Support

• Coordinate and track vehicle maintenance schedules, fleet records, expenses, invoices, and documentation
• Assist with fleet logistics, towing requests, service appointments, and operational support needs
• Monitor communications related to collection sites, field operations, maintenance needs, and priority issues
• Maintain accurate records within company databases, spreadsheets, and operational systems
• Generate reports and assist with invoicing, data entry, and operational tracking
• Support process improvements that increase efficiency and organization

Human Resources Support

• Assist with employee documentation and personnel record maintenance
• Support hiring, onboarding, equipment assignment, and payroll-related administrative functions
• Help ensure accurate recordkeeping and compliance with company procedures

Qualifications:

Required

• Minimum of 1 year of administrative, office, operations, logistics, or related experience
• Strong proficiency in Microsoft Outlook, Word, and Excel
• Outstanding organizational and time-management skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities and meet deadlines with minimal supervision
• High level of professionalism, confidentiality, and attention to detail
• Strong problem-solving skills and a proactive approach to work

Preferred

• 3+ years of administrative, operations, or office management experience
• Bachelor's degree or equivalent combination of education and experience
• Experience supporting logistics, transportation, warehouse, or fleet operations
• Experience with invoicing, expense tracking, permits, lease administration, or vehicle maintenance records
• Ability to learn new systems and technology quickly
• Experience working in a fast-paced environment with changing priorities

What Success Looks Like:

The successful candidate will be someone who takes ownership, communicates effectively, stays organized under pressure, and consistently helps move the business forward. You will become a trusted resource for leadership while playing a key role in supporting the day-to-day operations of a growing company.