Operations Support Lead - LMS & Reporting Specialist

DRiV; Smyrna (TN); On-site; USD 24,000 - 34,000; Full time

Job summary

DRiV, located at Smyrna, TN, is hiring an Operations Support Lead for an in‑office, hourly role starting at $21 per hour. The position focuses on LMS administration, system access, reporting, and front‑office support within a fast-paced distribution environment.

The candidate will manage labor systems data, coordinate purchasing, support production reporting, and serve as a primary contact for visitors and vendors. Strong analytics and confidentiality are essential.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience supporting operations, warehouse administration, production reporting, or business systems.
• Proficient in Microsoft Excel, Word, Outlook, and Teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to maintain confidentiality and professionalism.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong customer service orientation and interpersonal skills.

Responsibilities

• Maintain Labor Management System (LMS) records, employee profiles, and reporting structures.
• Create, modify, and deactivate user accounts within Manhattan LM, Swisslog, SAP, and other operational systems.
• Assign employees to supervisors, departments, and reporting hierarchies.
• Configure user profiles, permissions, roles, and system access.
• Enter approved employee downtime transactions into Manhattan LM.
• Audit employee labor records and investigate discrepancies between system and timekeeping records.
• Troubleshoot labor productivity reports and resolve data anomalies.
• Reset user passwords and provide system support for warehouse personnel.
• Review inactive accounts and perform routine user maintenance activities.
• Generate and distribute labor productivity and performance reports.
• Monitor employee performance metrics and prepare corrective action reports.
• Prepare and distribute low-performance reporting for operational leadership.
• Maintain spreadsheets and databases supporting warehouse and packaging operations.
• Compile production data from multiple departments and shifts.
• Support daily, weekly, and monthly operational reporting requirements.
• Assist supervisors and managers with reporting, analysis, and operational data requests.
• Submit and track SAP access requests.
• Configure SAP user settings, warehouse assignments, and access parameters.
• Assign reporting access and user groups within SAP and SQ00.
• Maintain employee access records across operational systems.
• Assist with implementation and support of new operational processes and technologies.
• Obtain vendor quotes for operational supplies and materials.
• Create and track purchase order (PO) requests.
• Coordinate purchase order approvals with Finance and department leaders.
• Process vendor invoices and ensure appropriate documentation is maintained.
• Assist in resolving invoice and purchase order discrepancies.
• Support MRO ordering activities and supply requests for warehouse departments.
• Coordinate communication between vendors, Finance, and site leadership as needed.
• Serve as the primary point of contact for visitors, vendors, contractors, and team members.
• Greet visitors and employees with a professional and customer-focused approach.
• Answer and route incoming phone calls.
• Maintain visitor logs, badge records, and site access documentation.
• Coordinate interview packets and candidate onboarding materials.
• Process incoming and outgoing mail and facility communications.
• Maintain bulletin boards, employee communications, and administrative records.
• Prepare meeting rooms, training rooms, and related materials.
• Provide general administrative support to Operations leadership and other departments as needed.
• Provide backup support for claims processing and other operational functions as needed.
• Maintain SOX-related records and compliance documentation.
• Support employee engagement initiatives, meetings, and site events.
• Participate in continuous improvement activities designed to enhance operational efficiency and reporting accuracy.
• Perform other duties as assigned.

Skills

Strong analytical skills

Excellent organizational skills

Strong communication skills

Confidentiality

Education

High School Diploma or GED

Tools

Manhattan LM

SAP

Swisslog

Cognos

Job description

DRiV, located at Smyrna, TN, is hiring an Operations Support Lead for an in‑office, hourly role starting at $21 per hour. The position focuses on LMS administration, system access, reporting, and front‑office support within a fast-paced distribution environment.

The candidate will manage labor systems data, coordinate purchasing, support production reporting, and serve as a primary contact for visitors and vendors. Strong analytics and confidentiality are essential.