Operations Support Lead II - ATM BDR Claims

Bank of America; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

An established industry player is seeking an Operations Support Lead to enhance operational goals through effective support and reporting. This role offers the chance to work in a dynamic environment where you will be pivotal in ensuring that employees have the necessary tools to assist clients effectively. You'll engage in problem-solving, report analysis, and system remediation while collaborating with a dedicated team. If you thrive in a fast-paced setting and are passionate about driving operational excellence, this opportunity is perfect for you. Join a company committed to your growth and success!

Qualifications

• Minimum 2 years of experience as a Claims Analyst.
• Strong analytical skills and experience with data management.
• Customer-centric approach to problem resolution.

Responsibilities

• Provide tools to employees for client assistance.
• Remediate system issues and manage reporting.
• Assist with process updates and expense management.

Skills

Claims Analysis

Regulation E Knowledge

Customer Service

Microsoft Office

Analytical Skills

Education

Bachelor's Degree

Tools

EPIC

Splunk

Content Navigator

EJ Viewer

LTPS

ATME

Job description

Operations Support Lead II - ATM BDR Claims page is loaded

Operations Support Lead II - ATM BDR Claims

Apply locations Phoenix time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 7, 2025 (4 days left to apply) job requisition id 25018148

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities may include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.

Responsibilities:

• Provide employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
• Remediate system issues
• Reporting and analysis to identify risks and trend
• Assist with process and procedure updates in line with business changes
• Expense management through device recovery, equipment management and virtual assistant reinforcement
• Partner with operations leaders on site support including desk assignments, move assistance, desk audits and equipment provisioning
• Record retention execution

Required Qualifications:

• Minimum 2 year of experience as a Claims Analyst

• Working knowledge of Regulation E

• Customer centric approach to problem resolution

• Must work well in a team environment, as well as independently

• Strong ownership skills

• Must have a strong and positive work ethic and follow Bank of America's Core Values

• Must be flexible and adapt quickly to change

• Ability to multi-task and meet specific performance goals

• Proficient in Microsoft Office tools including but not limited to PowerPoint, Excel and Word

• Excellent written and oral communication skills

• Strong analytical skills and experience with data management, reporting

Desired Qualifications:

• ATM Knowledge

• Experience with systems including EPIC, Splunk, Content Navigator, EJ Viewer, LTPS, ATME, etc.

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.