Operations Support Lead

Jobtailor; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in the United States is seeking an Operations Support Specialist to assist clients and staff by provisioning equipment, granting system access, and maintaining desk assignments on site. The role requires strong communication, ability to manage multiple priorities, and hands-on work including setting up devices and performing records retention.

You will work with operations leaders to ensure smooth on-site support and proactive risk identification.

Qualifications

• Must have Credit Assistance Skills
• Ability to manage competing priorities in a fast-paced environment
• Adept at handling diverse responsibilities
• Detail oriented
• Critical thinker with natural curiosity
• Self-starter requiring little supervision
• Skilled at working in a team environment with individual accountability
• Flexible schedule to meet business needs
• Excellent written and verbal communication skills
• Ability to perform physical activity carrying and setting up equipment
• Ability to be onsite in the office to physically assist with issue remediation and equipment provisioning
• Familiarity with UCRS
• Prior business support or operations experience
• Strong influencing skills
• Advanced PowerPoint, Excel and Outlook
• Available for 2nd shift hours: Monday–Friday, 12 p.m.–9 p.m. ET, plus one Saturday (8 a.m.–4:30 p.m.) once per quarter
• Ability to work 40 hours per week

Responsibilities

• Provide employees with tools needed to assist clients, including equipment, system access, and skilling
• Remediate system issues
• Perform reporting and analysis to identify risks and trends
• Assist with process and procedure updates aligned with business changes
• Manage expenses through device recovery, equipment management, and virtual assistant reinforcement
• Partner with operations leaders on site support, including desk assignments, move assistance, desk audits, and equipment provisioning
• Execute records retention activities

Skills

Credit Assistance

Detail Oriented

Critical Thinking

Self-Starter

Team Collaboration

Influencing Skills

Communication Skills

Physical Ability

Time Management

40 Hours/Week

40 Hours per Week

Tools

PowerPoint

Excel

Outlook

Job description

Provide employees with tools needed to assist clients, including equipment, system access, and skilling
Remediate system issues
Perform reporting and analysis to identify risks and trends
Assist with process and procedure updates aligned with business changes
Manage expenses through device recovery, equipment management, and virtual assistant reinforcement
Partner with operations leaders on site support, including desk assignments, move assistance, desk audits, and equipment provisioning
Execute records retention activities

Requirements

• Must have Credit Assistance Skills
• Ability to manage competing priorities in a fast-paced environment
• Adept at handling diverse responsibilities
• Detail oriented
• Critical thinker with natural curiosity
• Self-starter requiring little supervision
• Skilled at working in a team environment with individual accountability
• Flexible schedule to meet business needs
• Excellent written and verbal communication skills
• Ability to perform physical activity carrying and setting up equipment
• Ability to be onsite in the office to physically assist with issue remediation and equipment provisioning
• Familiarity with UCRS
• Prior business support or operations experience
• Strong influencing skills
• Advanced PowerPoint, Excel and Outlook
• Available for 2nd shift hours: Monday–Friday, 12 p.m.–9 p.m. ET, plus one Saturday (8 a.m.–4:30 p.m.) once per quarter
• Ability to work 40 hours per week

Core Competencies

Demonstrates strong Credit Assistance Skills and the ability to manage competing priorities in a fast-paced environment while providing effective support for operations and business processes. Proficient in reporting, analysis, and equipment management to enhance client assistance and operational efficiency.

Highest-signal resume keywords

• Credit Assistance Skills
• Advanced PowerPoint
• Advanced Excel
• Advanced Outlook
• Business Support Experience

ATS Optimization Keywords

Hard Skills

• Reporting
• Analysis
• Process Updates
• Equipment Management
• Records Retention
• Issue Remediation
• Equipment Provisioning
• Desk Audits
• Device Recovery
• Virtual Assistant Reinforcement

Soft Skills

• Detail Oriented
• Critical Thinking
• Self-Starter
• Team Collaboration
• Strong Influencing Skills

Industry Keywords

• UCRS
• Operations Support
• Client Assistance
• Fast-Paced Environment
• Physical Activity