IT Operations Manager

Jobtailor; Fort Worth (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor in Fort Worth, Texas is seeking an IT Operations Manager to lead, coach, and develop enterprise IT staff while overseeing infrastructure, security, and disaster readiness.

You will drive incident management, SLA adherence, and collaboration with cybersecurity and business teams to enhance reliability and efficiency across multi-site environments.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Five to seven years of experience in IT operations, infrastructure, and end-user support.
• Experience managing incident response, escalations, and after-hours or on-call support.
• Strong knowledge of enterprise infrastructure, networking, servers, virtualization, cloud platforms, and end-user computing environments.
• Experience monitoring service levels, operational performance, and customer satisfaction.

Responsibilities

• Lead, coach, and develop network administration and help desk/end-user support staff
• Establish performance expectations, service objectives, and accountability standards
• Support employee development through coaching, mentoring, and continued skills training
• Participate in hiring and workforce planning for IT Operations
• Oversee enterprise infrastructure, including networking, servers, virtualization, cloud platforms, and end-user computing
• Maintain system stability, security, and availability through monitoring, patching, maintenance, and lifecycle management
• Support data centers and branch technology, including documentation, asset management, and physical security
• Lead technology implementations for new branches, facilities, and organizational initiatives
• Provide operational oversight for critical enterprise systems
• Serve as the primary escalation point for major incidents, outages, and after-hours emergencies
• Coordinate issue resolution and communicate with leadership and business stakeholders
• Manage on-call rotations and incident-response standards
• Oversee organization-wide support for computers, printers, scanners, desktop software, and related technology
• Establish and improve service-level agreements, key performance indicators, and customer satisfaction measures
• Support disaster-recovery readiness, infrastructure monitoring, change execution, and modernization efforts
• Coordinate major upgrades, deployments, and cross-functional technology initiatives
• Partner with cybersecurity, project management, and business teams
• Identify opportunities to improve service reliability, security, resiliency, and operational efficiency

Skills

IT Operations Management

Enterprise Infrastructure Oversight

Incident Response Management

Team Leadership

Regulatory Compliance Knowledge

Coaching

Mentoring

Communication

Problem-Solving

Collaboration

Education

Bachelor's degree in IT/CS or related field

Tools

Cisco Network Support

Monitoring Tools

Help Desk Software

Documentation Systems

Incident Management Systems

Job description

• Lead, coach, and develop network administration and help desk/end-user support staff
• Establish performance expectations, service objectives, and accountability standards
• Support employee development through coaching, mentoring, and continued skills training
• Participate in hiring and workforce planning for IT Operations
• Oversee enterprise infrastructure, including networking, servers, virtualization, cloud platforms, and end-user computing
• Maintain system stability, security, and availability through monitoring, patching, maintenance, and lifecycle management
• Support data centers and branch technology, including documentation, asset management, and physical security
• Lead technology implementations for new branches, facilities, and organizational initiatives
• Provide operational oversight for critical enterprise systems
• Serve as the primary escalation point for major incidents, outages, and after-hours emergencies
• Coordinate issue resolution and communicate with leadership and business stakeholders
• Manage on-call rotations and incident-response standards
• Oversee organization-wide support for computers, printers, scanners, desktop software, and related technology
• Establish and improve service-level agreements, key performance indicators, and customer satisfaction measures
• Support disaster-recovery readiness, infrastructure monitoring, change execution, and modernization efforts
• Coordinate major upgrades, deployments, and cross-functional technology initiatives
• Partner with cybersecurity, project management, and business teams
• Identify opportunities to improve service reliability, security, resiliency, and operational efficiency

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Five to seven years of experience in IT operations, infrastructure, and end-user support
• Experience managing incident response, escalations, and after-hours or on-call support
• Strong knowledge of enterprise infrastructure, networking, servers, virtualization, cloud platforms, and end-user computing environments
• Experience monitoring service levels, operational performance, and customer satisfaction
• Responsible for compliance with applicable Federal and State rules and regulations, including Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Regulation B, Regulation Z, Service Members Civil Relief, FCRA/FACTA, and Fair Debt Collections Act
• Required to attend initial and ongoing annual Bank Secrecy Act training
• Preferred: previous people-management or supervisory experience
• Preferred: experience with Cisco network support
• Preferred: experience supporting branch-based or multi-site organizations
• Preferred: relevant technical certifications or an advanced degree

Core Competencies

Demonstrates expertise in managing IT operations, including enterprise infrastructure, incident response, and end-user support. Proven ability to lead teams, establish performance standards, and ensure compliance with regulatory requirements.

Highest-signal resume keywords

• IT Operations Management
• Enterprise Infrastructure Oversight
• Incident Response Management
• Team Leadership and Development
• Regulatory Compliance Knowledge

ATS Optimization Keywords

Hard Skills

• Networking
• Servers
• Virtualization
• Cloud Platforms
• End-User Computing
• Service Level Monitoring
• Operational Performance Analysis
• Disaster Recovery Readiness
• Change Execution
• Asset Management

Soft Skills

• Coaching
• Mentoring
• Communication
• Problem-Solving
• Collaboration

Certifications & Qualifications

• Technical Certifications
• Bank Secrecy Act Training

Industry Keywords

• Bank Secrecy Act
• Anti-Money Laundering
• Bank Bribery Act
• NCUA Privacy Regulations
• Regulation B
• Regulation Z
• Service Members Civil Relief
• FCRA/FACTA
• Fair Debt Collections Act

Tools & Technologies

• Cisco Network Support
• Monitoring Tools
• Help Desk Software
• Documentation Systems
• Incident Management Systems