Operations Support Engineer

Kelly Services; Seattle (WA); On-site; USD 63,911 - 138,529; Full time

Benefits offered by this job

Competitive salary

Health, Dental and Vision Benefits

Short/Long Term Disability

Life Insurance and Retirement Plans

Employee Assistance Program

Job summary

Kelly Telecom is seeking an Operations Support Engineer to execute regression and feature tests in a live production pre-GA environment. You will work with project teams to secure GA acceptance of new software and hardware, and perform in-depth log analysis, including PCAP review, to support customer networks.

The role requires knowledge of 4G/5G 3GPP technologies, strong data analysis skills, and the ability to develop RCA for outages or performance issues.

Qualifications

• Ability to execute test cases in a live environment and meet launch dates.
• Experience analyzing logs, PCAPs, and network configurations.
• Strong understanding of 4G/5G 3GPP technologies and network performance.
• Excellent team collaboration and customer-facing support skills.

Responsibilities

• Execute regression and new feature test cases in a production pre-GA environment.
• Collaborate with project teams to gain GA acceptance of software/hardware.
• Provide in-depth log analysis and network configuration checks for customers.
• Develop RCA on outages or performance issues and drive resolution with teams.
• Provide 24/7 on-call support for network outages and performance problems.

Skills

Regression testing

Log analysis

Customer support

RLC/MAC knowledge

4G/5G/3GPP knowledge

Root Cause Analysis

Data analysis

Job description

Job Types: Full-time, Contract.
Pay: $63,911.09 - $138,529.13 per year.
Work Location: In person.

What you will be doing as an Operations Support Engineer

• Execute Regression and New Feature test cases in a live production pre-GA environment
• Work as part of a project team to gain customer GA acceptance of new software and hardware products
• Provide in-depth technical log analysis, check network configuration, and support customer as needed
• Be knowledgeable on 4G and/or 5G 3GPP technologies
• Work in the Company’s System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting, and investigating poor performance related issues
• Be strong on customer support as well as data analysis of logs and PCAPs
• Drive resolution with other Engineering teams on an open ticket
• Provide 24/7 on-call support for commercial network outages and network performance issues; also provide technical reviews and support to customers
• Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)
• Resolve high severity issues (SEV1 & SEV2) to meet the agreed SLA requirements – 2nd level incident analysis

What you will bring to the table as an Operations Support Engineer

• Maintain a schedule for test case execution to meet launch dates
• Train, provide guidance and support to other team members on new projects, processes, etc. as needed
• Familiar with RLC/MAC layer, different types of control and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts
• Develop tools and scripts to automate tasks on OSS and eNBs to aid with investigation as needed
• Have experience with wireless network architecture, protocols, RF optimization and standards
• Review various Engineering MOPs and identify missing steps or issues
• Proactively perform data audit, SW/FW audit, and health check of the OSS if needed
• Collect logs and perform log analysis for discussions with Tier3 and HQ on various issues

Benefits

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.

Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.