Operations Support- Elizabeth, NJ

A.P. Moller - Maersk; Elizabeth (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support professional in New Jersey to manage freight operations, quoting, and customer service excellence. You will handle recaps, invoicing, and coordination across modes to ensure on-time, accurate shipments.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to work in a fast-paced environment. Flexible schedules and company benefits are provided.

Qualifications

• Customer service or operations experience preferred (1 year).
• Proficient in Microsoft Office and related tools.
• Attention to detail and strong communication skills.

Responsibilities

• Recap shipments and finalize expenses and invoicing.
• Answer customer service calls with a focus on quality service.
• Quote, cost, and invoice domestic, air, and ground shipments.
• Prepare routing paperwork and timely documentation for shipments.
• Communicate freight status to customers and other stations; update the system.
• Adhere to TSA/KSMS and other regulatory standards in booking and routing.
• Data entry of shipments into Transportation Management System.
• Upload documents to Document Management System.
• Assist with other duties as assigned.

Skills

Multi-tasking

Attention to detail

Negotiation

Invoicing

Communication

Microsoft Office

Tech savvy

Tools

Document Management System

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Operations Support is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers.

Essential Functions

• Recapping shipments - ‘Recapping’ is the process that collects all transportation expenses related to a shipment, rates the shipment per the customer tariff or ad-hoc quote, and completes the accounting transaction
• Answering Customer Service Calls
• Excellent Customer service
• Quoting, costing and invoicing of domestic shipments, air and ground
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers' requested pick-ups
• Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Uploading of Documents to Document Management System
• Other duties as assigned

SKILLS/COMPETENCIES

• Multi-tasking while maintaining precise attention to detail
• Negotiating abilities and able to close independently from management oversight
• Must have a financial acumen and experience with invoicing and payables
• Excellent verbal and written communication skills
• Must be able to work in demanding, high-volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft Office
• Must be tech savvy

EXPERIENCE

• Previous customer service or operations experience preferred - 1 years experience

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

$22-$23.50

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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