Operations Support Coordinator (2nd Shift)

SCC Saddle Creek Corporation; Michigan; On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision

Medical reimbursement

HSAs with employer contribution

Weekly 401(k) match

Vacation on hire

8 holidays per year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance

Job summary

The Operations Support Coordinator at Saddle Creek Logistics Services coordinates all incoming and outgoing trucks and ensures proper documentation is prepared. You will act as the primary point of contact for drivers and carriers and support waving and documenting orders and returns as needed by the operation.

In this role you’ll work in a fast-paced warehouse environment, communicating clearly with dispatch, managing shipments in the TMS, and maintaining accurate records while supporting

Qualifications

• High School Diploma or GED
• Associate’s degree preferred
• Six (6) months experience or more in a customer service, client facing, or clerical role.
• Experience with working with warehouse management systems (WMS) is preferred.
• Experience working in a warehouse, light industrial, or similar setting is preferred.

Responsibilities

• Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.
• Manage Bill of Ladings (BOLs).
• Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams.
• Generate and retain required reporting for operations.
• Wave orders and document returns and exchanges including generating receipts and shipping documents.
• Check in carriers for appointments.
• Verify quality, timeliness, and accuracy of receiving process.

Skills

Communication

Organizational skills

Customer service

Problem solving

Education

High School Diploma or GED

Associate’s degree preferred

Tools

WMS (Warehouse Management System)

Microsoft Office Suite

Job description

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

Schedule

• Tuesday - Friday 4:30PM - 2:30AM

Overview

The Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared. Operations Coordinator will act as the primary point of contact for drivers and carriers. In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation.

Responsibilities

• Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.
• Manage Bill of Ladings (BOLs).
• Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams.
• Generate and retain required reporting for operations.
• Wave orders and document returns and exchanges including generating receipts and shipping documents.
• Check in carriers for appointments.
• Verify quality, timeliness, and accuracy of receiving process.
• Assists in answering phones.
• Order packaging and general warehouse supplies.
• Prints labels for operations use.
• Other duties as assigned by supervisor or manager.

Qualifications

Education/Experience

• High School Diploma or GED
• Associate’s degree preferred
• Six (6) months experience or more in a customer service, client facing, or clerical role.
• Experience with working with warehouse management systems (WMS) is preferred.
• Experience working in a warehouse, light industrial, or similar setting is preferred.

Knowledge, Skills and Abilities

• Able to work in a fast-paced environment
• Excellent verbal and written communication skills, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem solving, conflict resolution, and prioritizing skills.
• Experience preparing and maintaining accurate records and reports.
• Ability to follow both written and verbal instructions.
• Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Comfortable working in office and warehouse environments including non-climate-controlled areas.

Equal Opportunity and Reasonable Accommodation

Saddle Creek is an Equal Opportunity employer and an Affimative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.

Saddle Creek is in the logistics business. Over the past 60 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966. Will you join us?

Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture. Check out our: Hourly Positions Salaried Positions Driver Positions

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Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

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