Operations Support Coordinator

Socket.dev; Town of Brookfield (WI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid vacation and holidays

Paid parental leave

Disability insurance

Rent discounts

Friendly, supportive team

Job summary

Socket.dev is seeking an Operations Support Coordinator to join the corporate team in a hybrid capacity. The role focuses on maintaining internal software platforms, providing first-line technical support, and handling day-to-day administrative tasks across multiple sites.

The ideal candidate will be highly organized, detail-oriented, and comfortable supporting both people and systems in a fast-paced environment. Occasional travel to properties may be required as part of organizational needs.

Qualifications

• 2+ years of experience in administrative, office support, or coordinator roles
• Experience supporting software systems or providing basic technical support preferred
• Strong computer skills and ability to learn new software quickly
• Excellent organizational and time-management abilities
• Clear written and verbal communication skills
• Valid driver’s license and reliable transportation for occasional travel to properties
• Experience in property management, real estate, or multi-location organizations is a plus

Responsibilities

• Assist with managing and maintaining internal software platforms
• Provide first-level technical support and troubleshooting for common system issues
• Coordinate with external IT vendors or internal IT resources
• Help document processes, system workflows, and user guides
• Manage incoming and outgoing mail and packages
• Coordinate uniform ordering, distribution, and inventory for onsite staff
• Assist with office coordination, vendor communication, and facilities support
• Provide administrative support to corporate team members as needed
• Maintain organized records and documentation
• Assist with new employee onboarding, including system access setup and orientation coordination
• Serve as a point of contact for system-related questions
• Support offboarding tasks such as access removal and equipment return tracking
• Support corporate initiatives and process improvements
• Identify opportunities to streamline administrative and system workflows
• Maintain confidentiality of employee and company information

Skills

Administrative coordination

Software systems support

Organizational skills

Time management

Written and verbal communication

Driver's license

Job description

Description

The Operations Support Coordinator is a hybrid role on PRM’s corporate team. This position focuses on the management and troubleshooting of internal software systems and technology used across the organization while also providing day‑to‑day administrative support. The ideal candidate is highly organized, detail-oriented, and comfortable supporting both people and systems in a fast‑paced, multi‑site environment.

Key Responsibilities

Systems & Technology Support

• Assist with managing and maintaining internal software platforms
• Provide first-level technical support and troubleshooting for common system and software issues
• Coordinate with external IT vendors or internal IT resources as needed
• Help document processes, system workflows, and user guides

Administrative Support

• Manage incoming and outgoing mail and packages
• Coordinate uniform ordering, distribution, and inventory for onsite staff
• Assist with office coordination, vendor communication, and general facilities support
• Provide administrative support to corporate team members as needed
• Maintain organized records, files, and documentation

Employee Onboarding & Support

• Assist with new employee onboarding, including system access setup, documentation, and orientation coordination
• Serve as a point of contact for basic employee questions related to systems, processes, and tools
• Support offboarding tasks such as access removal and equipment return tracking

General Support

• Support corporate initiatives, projects, and process improvements
• Identify opportunities to streamline administrative and system‑related workflows
• Maintain confidentiality when handling employee and company information

Requirements

Qualifications & Skills

• 2+ years of experience in an administrative, office support, or coordinator role
• Experience supporting software systems or providing basic technical support is preferred
• Strong computer skills and comfort learning new software systems
• Excellent organizational and time‑management skills
• Clear written and verbal communication skills
• High attention to detail and follow‑through
• Valid driver’s license and reliable transportation required for occasional travel to properties.
• Experience in property management, real estate, or a multi‑location organization is a plus

Competencies

• Customer‑service mindset with a helpful, solution‑oriented approach
• Ability to balance administrative tasks with technical support responsibilities
• Adaptable and comfortable in a changing environment
• Ability to work independently while collaborating with a team

Work Environment

This role is based on the corporate team and may require interaction with onsite property staff, vendors, and corporate leadership. Occasional travel to properties may be required.

Perks & Benefits:

• Health, vision, and dental coverage starting within 30 days of hire
• 401(k) with company match after one month
• Paid vacation, holidays, birthday off, and one floating holiday each year
• Paid parental leave
• Employer‑paid life, short‑term, and long‑term disability insurance
• Rent discounts
• Friendly, supportive team with fun annual events and more!