Operations Support Coordinator

Socket.dev; Rosharon (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev seeks an Operations Support Coordinator in Rosharon, TX to assist the Sales and Operations teams, ensuring smooth internal operations and continuous improvement for quality service to customers.

The role collaborates with Regional and Sales Managers to optimize branch efficiency, manage inventory and vendor relations, and coordinate pricing, reporting and special projects. Office hours are typical with some project-driven scheduling.

Qualifications

• At least four years’ industry experience with project leadership or supervisory experience preferred.
• Must possess strong leadership, communication, planning and organizational skills.
• Knowledge of market, customer base, products, suppliers and distribution process preferred.
• Working knowledge of MS Office products including Excel and Word.

Responsibilities

• Works with Regional Manager(s), Operations Manager, and Sales Manager to promote branch efficiency and profitability according to the business plan.
• Keeps Regional Operations Manager apprised of concerns affecting branch welfare.
• Develops and maintains highest level of customer satisfaction and resolves operational concerns.
• Coordinates sales and product-marketing activities related to Operations and Inside Sales.
• Ensures pricing and costing accuracy with support from Sales and Purchasing Manager.
• Participates in process meetings to plan strategies and analyze information for efficiency improvements.
• Provides support for special projects and develops project management procedures.
• Identifies and minimizes excess/nonstock/dead stock by vendor returns and redistribution.
• Handles credits, rebills, reporting, and assists AR/AP as needed.
• Oversees inventory flow, layout, and vendor/customer returns; analyzes distribution methods for efficiency.
• Supports corporate policies including EEO and related obligations.

Skills

Leadership

Planning

Market knowledge

MS Office

Job description

Job Details

Job Location: Rosharon, TX - 3504 Dwayne Road - Rosharon, TX 77583

Position Type: Full Time

Title: Operations Support Coordinator

Department: General Branch Management

General Summary: Assists the Sales and Operations team to ensure smooth internal operations. Assists with branch internal operations and assures all departments pursue continuous improvement, positive leadership and provide quality services to our external & internal customers.

Key Responsibilities

• Works with the Regional Manager(s), Operations Manager, and Sales Manager to promote maximum branch efficiencies and profitability according to the business plan.
• Keeps Regional Operations Manager apprised of any employee, customer, vendor, or operational concerns that may affect the welfare of the branch(es).
• Develops and maintains the highest level of customer satisfaction and resolves operational customer concerns.
• Coordinates sales and product-marketing activities as they related to Operations and Inside Sales.
• Assures pricing and costing accuracy and conformance with the support of the Sales and Purchasing Manager.
• Participates in process meetings to plan strategies and analyze pertinent information including budgeting, operations business reports, safety statistics, non-conformances, and best practices in order to improve efficiencies and maximize performance.
• Provide support and guidance related to special projects as and when needed.
• Develop and implement project management procedures and methodologies to achieve goals related to special projects.
• Identify and minimize investment in excess stock, nonstock, and dead stock by initiating and encouraging vendor returns, redistribution to branches, sales programs, and as a last resort, systematic disposal of obsolete material.
• Credit and rebills, reporting (all types), releasing holds, and assisting AR and AP when necessary.
• Ensures incoming and outgoing inventory is processed and discrepancies resolved; oversees layout and design of inventory and storage area; manages vendor and customer returns.
• Analyzes transportation and distribution methods/procedures to develop and utilize the most efficient means of delivering product to customer.
• Supports and promotes corporate policies and procedures including EEO commitment and Affir

Knowledge/Skills/Abilities

• At least four years’ industry experience with project leadership or supervisory experience preferred.
• Must possess strong leadership, communication, planning and organizational skills.
• Knowledge of market, customer base, products, suppliers and distribution process preferred.
• Working knowledge of MS Office products including Excel and Word.

Working Conditions

Requirements are office based, with some exposure to an environmentally protected warehouse. Office hours are from 8:00am to 5:00pm but may require several hours outside standard business hours to accommodate meetings and projects. Travel between regional facilities will be required.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.