Operations Support Coordinator

Saddle Creek Logistics Services; Ontario (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision

401(k) with match

Vacation and holidays

Tuition reimbursement

Life insurance & short-term disability

Wellness program

Job summary

Saddle Creek Logistics Services is hiring an Operations Support Coordinator to coordinate all incoming and outgoing trucks and ensure proper documentation is prepared. You will be the primary point of contact for drivers and carriers, waving orders and handling returns as needed.

The role requires a High School Diploma or GED (associate degree preferred) and at least 6 months in a customer service or clerical role. Experience with WMS and MS Office is valued.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Six (6) months of customer service, client-facing, or clerical experience.
• Experience with warehouse management systems (WMS) is preferred.
• Experience working in a warehouse or light industrial setting is preferred.
• Strong communication skills, both verbal and written.
• Proficiency with Microsoft Office and related technologies.

Responsibilities

• Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.
• Schedule inbound and outbound shipments through TMS and communicate truck schedule.
• Manage Bills of Lading (BOLs).
• Act as liaison between drivers and Saddle Creek personnel on shipment issues.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams; generate and retain required reporting.
• Wave orders, document returns and exchanges; generate receipts and shipping documents.
• Check in carriers for appointments; verify receiving quality and timeliness.

Skills

Communication

Interpersonal

Problem solving

Documentation

MS Office

Education

High School Diploma or GED

Associate degree preferred

Tools

WMS

Microsoft Office

Job description

Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Benefits:Weekly pay with skill pay and shift differentialsBenefits package including medical, dental, vision and medical reimbursementMedical employee-only premium less than $10/week with wellness discountsHSA with annual employer contributionWeekly 401(k) matchVacation immediately upon hire8 holidays per calendar yearPersonal time after 90 daysEAP and identity theft protectionTuition reimbursementCompany paid life insurance and short term disabilityBase pay from $19.50 per hourSummaryThe Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared. Operations Coordinator will act as the primary point of contact for drivers and carriers. In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation.ResponsibilitiesCommunicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.Manage Bill of Ladings (BOLs).Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.Research and offer solutions for driver-based issues or questions.Assist warehouse leads and operations teams.Generate and retain required reporting for operations.Wave orders, document returns, and exchanges including generating receipts and shipping documents.Check in carriers for appointments.Verify quality, timeliness, and accuracy of receiving process.Assists in answering phones.Order packaging and general warehouse supplies.Prints labels for operations use.Other duties as assigned by supervisor or manager.QualificationsEducation/ExperienceHigh School Diploma or GEDAssociate’s degree preferredSix (6) months experience or more in a customer service, client-facing, or clerical role.Experience with working with warehouse management systems (WMS) is preferred.Experience working in a warehouse, light industrial, or similar setting is preferred.Knowledge, Skills and AbilitiesAble to work in a fast-paced environmentExcellent verbal and written communication skills, especially through e-mail and over the phoneStrong interpersonal skillsGood problem-solving, conflict resolution, and prioritizing skills.Experience in preparing and maintaining accurate records and reports.Ability to follow both written and verbal instructions.Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)Comfortable working in office and warehouse environments, including non-climate-controlled areas.Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here . View the E-Verify Posting here .Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.