Operations Support Contract Manager

Paycom - ATS; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Paycom - ATS is seeking a Contract Manager, Operation Support, to oversee accurate and timely administration of client contracts, vendor service agreements, and warranties within the Healthcare Technology Management environment. You will maintain CMMS records, coordinate with Sales, Finance, Operations, and IT to support renewals, billing accuracy, and fulfillment of customer obligations.

The role emphasizes standardizing workflows, monitoring contract terms, and ensuring consistent data across

Qualifications

• College degree or equivalent work experience.
• Experience with CMMS database management and contract data is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Enter and maintain complete, accurate records for client contracts, vendor service agreements, and warranties in the CMMS.
• Monitor contract expiration dates and provide renewal information and documentation to support renewals or amendments.
• Coordinate amendments from data prep through execution, ensuring approvals and billing updates.
• Reconcile contract data across CMMS, CRM, billing, and other systems; investigate discrepancies and coordinate corrections.
• Support renewals, billing accuracy, and fulfillment of customer obligations across departments.

Skills

Communication skills

Attention to detail

Organizational skills

Self-motivated

Education

Bachelor’s degree or equivalent work experience

Tools

CMMS database management

Excel

Access

Job description

The Contract Manager, Operation Support, oversees the accurate and timely administration of client contracts, vendor service agreements, and warranties in the Healthcare Technology Management (HTM) environment. This role maintains contract data in the Computerized Maintenance Management System (CMMS) and partners with Service Operations, Finance, Sales, and IT to support renewals, billing accuracy, and fulfillment of customer obligations.ESSENTIAL DUTIES AND RESPONSIBILITIESSuccess is measured by accurate and timely contract setup, renewal and expiration visibility, timely amendment completion, consistent contract data across systems, fewer billing and coverage errors, and prompt issue resolution.Customer Contract ManagementEnter and maintain complete, accurate, and current records for client contracts, vendor service agreements, and warranties in the CMMS, including applicable terms, coverage, assets, dates, pricing, and supporting documentation.Serve as the contract-module subject matter expert by standardizing workflows, resolving data and process issues, training users, and promoting consistent use of CMMS contract functionality.Monitor contract expiration dates and provide Sales and Service Operations with timely renewal information, required documentation, and contract data to support renewals, extensions, or new contract opportunities.Partner with Sales, Finance, Operations, and IT to reconcile contract data across the CMMS, customer relationship management, billing, and other applicable systems; investigate discrepancies and coordinate timely corrections.Monitor customer accounts, contract coverage, and system configuration to ensure current terms and related service and billing requirements are accurately reflected and consistently executed.Amendment ManagementCoordinate amendments from data preparation through execution and implementation, ensuring supporting data is reviewed, documents align with contract terms, approvals and signatures are obtained, and final information is provided for billing and system updates.Partner with Operations Support, Service Operations, and IT to standardize and continuously improve amendment roles, workflows, system requirements, and hand-offs.EnhancementsServe as the contract-module subject matter expert for CMMS enhancements by developing or reviewing test scripts, performing user acceptance testing, documenting results and defects, and confirming that approved changes meet business and user requirements.DocumentationMaintain complete and accurate records for CMMS cases, including the issue, supporting information, actions taken, status, resolution, and any required follow-up.PREFERRED EXPERIENCE, EDUCATION, AND SKILLSWorking knowledge of contract financial concepts, including service revenue, cost, margin, pricing, billing terms, and the financial impact of contract setup or data errors.Minimum 2 years CMMS database management and support or related experience.Experience reviewing contract terms, amendments, supporting documentation, and approval requirements is preferred; paralegal or contract-administration experience is a plus.Proficient in Excel – Strong Excel and/or Access skills a plus.Experience with Microsoft Office SuiteSoftware applications used with multiple hardware platforms, including PCs, tablets, and mobile phones.Excellent communication and people skills - remote and in-person.Solid organizational skills and attention to detail.Strong sense of urgency and critical thinking in a fast-paced environment.Self-motivated, goal-oriented, quality driven and capable of working with a team and independently.College degree or equivalent work experience.