Operations Support Associate — Loan Servicing

ICCU; Chubbuck (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Generous Paid Time Off

11 Paid Holidays

Matching 401K AND Pension

Tuition Reimbursement

Employee Assistance Program

Employee Wellness Program

Paid Group Life and Disability Insur­-

Awesome Culture

Business Discounts

And More

Job summary

ICCU is seeking an Operations Hire Ahead for its Consumer Loan Servicing Team in Chubbuck, Idaho. The role focuses on learning and performing varied duties within Operations to ensure member satisfaction through courteous, accurate, and efficient service.

Primary responsibilities include mail processing, document imaging, loan maintenance, payoff quotes, and account research, with strict confidentiality and physical requirements such as lifting 20–40 lbs and long periods of sitting.

Qualifications

• High School Diploma or GED required.
• Ability to maintain confidentiality of member records.

Responsibilities

• Picking up, sorting, and processing mail from USPS.
• Imaging and reviewing documents for readability and storage.
• Fulfilling supply requests and managing interoffice mail.
• Processing loan maintenance requests and securing liens on titles for consumer loans.
• Reviewing and processing faxes, emails, and phone calls.
• Processing consumer and real estate payoff quotes.
• Maintaining homeowner’s insurance records, keying mortgage payments, and processing reconveyances.
• Assisting with account research including photocopy requests, statement reviews, etc.
• Maintaining deposit accounts, keeping reports, and processing various transactions.
• Interpreting and keying system exceptions related to card accounts.
• Completing various card and ATM maintenance.
• Maintaining and supporting positive vendor relationships.

Education

High School Diploma or GED

Job description

ICCU is seeking an Operations Hire Ahead for its Consumer Loan Servicing Team in Chubbuck, Idaho. The role focuses on learning and performing varied duties within Operations to ensure member satisfaction through courteous, accurate, and efficient service.

Primary responsibilities include mail processing, document imaging, loan maintenance, payoff quotes, and account research, with strict confidentiality and physical requirements such as lifting 20–40 lbs and long periods of sitting.