Operations Support Services Associate I

Americo Financial Life and Annuity; North Kansas City (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401k with employer match

Tuition reimbursement

Health benefits

Job summary

Americo Financial Life and Annuity in Kansas City, MO is hiring a full-time Operations Support Services Associate I. This on-site role supports indexing incoming documents, updating policyholder information, processing return mail, and maintaining data accuracy within established guidelines.

You will work with multiple internal teams, meet deadlines, and learn new systems while contributing to efficient policy administration and service quality.

Qualifications

• Must have strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks and meet deadlines in a team environment.
• Proficient with computers and willing to learn new systems.
• Typing speed of at least 40 wpm.

Responsibilities

• Index incoming correspondence and route to correct areas.
• Document and sort incoming checks for processing.
• Update policyholder and agent information across systems.
• Process returned mail and support address updates as needed.

Skills

Problem solving

Attention to detail

Prioritization

Typing 40 wpm

Team player

Organization

Computer proficiency

Education

Bachelor's degree or equivalent

Tools

Document management systems

Workflow systems

Job description

Americo is hiring a full time Operations Support Services Associate I to join our expanding team

The hours for this position are Monday Friday 8:00 AM 5:00 PM on site at our downtown Kansas City MO office location

Overview

The Operations Support Services department is responsible for indexing incoming documents managing policy archive requests processing return mail updating policyholder information and supporting lost policy searches This role supports multiple internal business units and plays a key role in ensuring accurate document handling data maintenance and administrative processing within established guidelines and service level expectations

Key Responsibilities

• Index all incoming correspondence and route to appropriate business areas
• Document and sort incoming checks for proper processing
• Update policyholder and agent information across administrative systems
• Process returned mail and support address updates as needed

Required Qualifications

• Demonstrated independent problem solving abilities
• Detail oriented with strong attention to accuracy and deadlines
• Ability to prioritize tasks effectively with competing deadlines
• Computer proficiency with willingness to learn new systems
• Strong organizational skills
• Typing speed of at least 40 words per minute
• Ability to work effectively in a team environment
• Bachelors degree or equivalent combination of education and relevant experience

Preferred Qualifications

• Prior experience in insurance financial services or operations support
• Experience working with document management or workflow systems

About Us

Americo Were in this for life The roots of the Americo family of companies date back more than 100 years Americo is a life insurance and annuity company providing innovative products to our customers At Americo its the people who make things work so we hope you join us

What Youll Love About Working at Americo

Compensation

Our competitive pay and robust bonus program offered to all associates will make you feel valued

Learning and development

We prepare you for success with a comprehensive paid training program Additionally our Talent Development team creates various development opportunities for associates at every stage of their careers

Work life balance

We value work life balance with our generous paid time off; you begin accruing hours every month and they increase with tenure All new hires earn over three weeks of paid time off annually plus 11 paid company holidays We also support new parents with a maternity and parental leave program along with paid STD and LTD

Health and well being

We are committed to your health and are pleased to offer flexible benefits designed to support you and your family with high quality coverage and meaningful company contributions

• Benefits include PPO and HDHP medical plan options with HSA and FSA eligibility
• dental and vision coverage
• company paid life insurance
• disability coverage
• a confidential EAP
• a wellness program
• comprehensive health resources
• corporate fitness discounts
• a 401k plan with employer matching

Future planning

Americo offers a 401k with a company match

We also have tuition reimbursement programs to further your education

Giving back

We support several local organizations such as Ronald McDonald House Hope Lodge the American Red Cross Harvesters and many more Our associates volunteer their time and donate money alongside the company to make a difference in our community

The fun stuff

Americo participates in the Kansas City Corporate Challenge a great way to connect with coworkers Additionally we host events like a Royals Party at the K a legendary Holiday Party and in office events with local vendors to allow associates to step away from work and enjoy each others company

Bustling environment

Our newly renovated offices are conveniently located in downtown Kansas City within walking distance of your favorite restaurants and attractions Plus youll receive complimentary paid parking near our Americo offices downtown parking is a premium but weve got you covered