Operations Support Associate

Total Quality Logistics; Cincinnati (AR); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Referral bonuses

Career advancement

Job summary

Total Quality Logistics (TQL) is seeking an Operations Support Associate in Cincinnati, OH to support our sales floor by resolving shipment issues and managing risk, ensuring customer satisfaction 24/7/365.

You will work with internal teams and carriers, monitor communications, document root causes, and help drive process improvements while developing logistics expertise and advancing your career at one of the nation's largest freight brokerages.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities.
• Highly organized with strong attention to detail.
• Self-motivated and able to work independently while collaborating across teams.
• Calm, professional demeanor in a fast-paced 24/7 environment.

Responsibilities

• Manage and resolve shipment-related escalations including breakdowns, service failures and delays.
• Provide real-time operational assistance to sales teams and coordinate solutions.
• Monitor inbound and outbound communications to ensure timely responses.
• Investigate disputes and root causes, document findings.
• Communicate updates with internal teams, carriers and customers.
• Prioritize multiple urgent requests in a high-volume setting.
• Maintain accurate shipment records in TQL systems.
• Identify trends and process improvements to boost performance and satisfaction.

Skills

Strong verbal and writtencommunication

Problem-solving

Attention to detail

Organized

Team collaboration

Ability to work in 24/7 operations

Job description

Country: USA

State: Ohio

City: Cincinnati

About the role:

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.

What's in it for you:

• Compensation starting at $19.50/hour + $2.50 shift differential
• Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonuses
• Fast-paced, high-energy work environment
• Opportunity to develop logistics and transportation operations expertise
• Career advancement opportunities within one of the nation’s largest freight brokerage firms
• Collaborative team environment with hands-on training and development
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you will do:

• Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
• Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
• Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
• Investigate disputes and operational issues, identify root causes and escalate concerns appropriately while maintaining objective and professional documentation
• Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
• Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
• Maintain accurate shipment records and updates within TQL's transportation management systems
• Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction

What you need:

• Ability to work Monday through Friday from 3pm - 12am
• Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
• Excellent problem-solving, critical thinking and decision-making abilities
• Highly organized with strong attention to detail and the ability to manage competing priorities
• Self-motivated, dependable and able to work independently while collaborating across teams
• Professional, customer-focused mindset with sound judgment and a calm demeanor
• Ability to adapt quickly in a dynamic 24/7 operations environment
• Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at [e-mail]