Customer Service Coordinator

Total Quality Logistics; West Chester (IA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Employee discounts

Financial wellness planning

Tuition reimbursement

Job summary

Total Quality Logistics (TQL) is seeking a Customer Service Coordinator in West Chester, OH. You will receive extensive training to become a subject matter expert in transportation modes like Full-truckload, LTL, and Drayage, supporting daily shipment activities and assisting our sales reps.

You’ll handle administrative tasks for aligned accounts, document and manage activities in our systems, schedule pickups, coordinate shipments, and resolve shipping issues with professionalism.

Qualifications

• 1+ year customer service experience preferred
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned accounts
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

Skills

Customer service

Verbal communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

General information

Country

USA

State

Ohio

City

West Chester

Descriptions & requirements

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation, Full-truckload, Less-Than-Truckload, Drayage, etc., to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hr.
• Employee referral bonus opportunities
• Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned accounts
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

8488 Shepherd Farm Drive, West Chester, Ohio 45069

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at [e-mail]