Operations Support Analyst

Citi; New York (NY); Hybrid; USD 4,700 - 6,800; Full time

Job summary

The Citi Operations Support Analyst position in Chennai offers an entry-level path into financial operations, focusing on record maintenance, client reporting, account setup, and cross-functional collaboration within Citi’s Core Operations. The role emphasizes accuracy, risk awareness, and service quality.

Responsibilities include producing client reports, updating stakeholders, coordinating with Legal & Compliance, and managing project plans to ensure timely delivery across multiple

Qualifications

• Proficiency in Microsoft Office suite.
• Basic to intermediate SQL knowledge and ability to run queries.
• Strong written and verbal communication skills.
• Demonstrated organizational and time management abilities.
• Problem-solving and decision-making capabilities.

Responsibilities

• Provide operations support including record maintenance, documentation storage, and account setup.
• Serve as liaison between operations, relationship managers, project managers, custodians, and clients.
• Produce status updates and create presentations for steering committee reviews.
• Coordinate with Legal & Compliance to secure required sign-offs on regulatory requirements.
• Develop and maintain project plans; manage follow-ups across departments.

Skills

Microsoft Office

SQL knowledge

Communication skills

Time management

Problem-solving

Education

Bachelor’s degree

Tools

SQL

Job description

Operations Support Analyst

Location(s):

Chennai, Tamil Nadu, India

Job Type:

Hybrid

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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